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Shortcode for Review Widgets Not Working

This topic has 8 replies, 2 voices, and was last updated 4 years, 10 months ago ago by Rose Tyler

Rowan Keizer

Participant

February 19, 2020 at 10:02

I have tried to add 2 shortcodes to display an external review carousel and review badge on my homepage.
I have contacted Judge.Me who is the external review provider and they say that there is an issue with the Theme or WP Bakery (“WP Bakery is using some sort of Minify CSS or Minify JS options for the codes inserted with it”)

The 2 shortcodes I would like to use in my Prefooter Static block are:
[jgm-featured-carousel title=’carousel title’ all-reviews-page=’https://www.hashtagaccessories.co.za/reviews/’%5D
[jgm-verified-badge]

I have added login details in the PCA

Please, contact administrator
for this information.

#229946 Copied Theme version: Latest WooCommerce version: Latest

7 Answers

Rose Tyler

Support staff

February 19, 2020 at 13:56

Hello,

We don’t give a guarantee for full theme compatibility with all 3rd party plugins.

Regards

#229958 Copied

Rowan Keizer

Participant

February 20, 2020 at 13:10

I understand that.
I thought you might just be able ot point me in the right direction. The short codes work perfectly on every other one of my pages, it is just the homepage that they do not work so I was hoping you could provide some help with this?

#230002 Copied

Rose Tyler

Support staff

February 20, 2020 at 14:29

Hello,

As I can see, it doesn’t work on Contact us page too. Can it be that the plugin works correctly on default WooCommerce pages only (Shop, My account…) even with a default theme?
As a workaround, you can add such prefooter block not globally for the site, but for particular pages – http://prntscr.com/r55qzd

Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

Feel free to ask if you have any other questions.

Regards

#230005 Copied

Rowan Keizer

Participant

February 21, 2020 at 11:07

Thank you. What I will do is use CSS to hide the badge in Footer of Mobile. Please can you help me with this code?

#230073 Copied
Rose Tyler

Support staff

February 21, 2020 at 11:28
Hello,

To hide the Prefooter for mobile, you can add the next code in Theme Options > Theme Custom CSS > Custom CSS for mobile:
```
.prefooter {
    display: none;
}
```
If you want to hide something else, describe the desired result in more detail with screenshots.

Regards
#230075 Copied
Rowan Keizer

Participant

February 21, 2020 at 11:54

It is actually an element in my Footer of mobile. I however, only want to hide it on the homepage footer and nowhere else?
Screenshot: https://prnt.sc/r5mim0

#230086 Copied
Rose Tyler

Support staff

February 21, 2020 at 14:45
Try to add this code in Custom CSS for mobile area:
```
.footer .jdgm-verified-badge.jdgm-verified-badge.jdgm-verified-badge {
    display: none !important;
}
```
Regards
#230095 Copied
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