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Shortcode is not applying as i made it it using boxed layout

This topic has 16 replies, 3 voices, and was last updated 5 days, 10 hours ago ago by Luca Rossi

  • Avatar: Anurag
    Anurag
    Participant
    April 1, 2025 at 20:16

    my shortcode is not looking the same as i made

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    support staff only.
    #439417 Copied Theme version: 9.4.9
    15 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 2, 2025 at 08:49

    Hello Anurag,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ Are there any IP restrictions for accessing your website?

    Warm Regards,
    The 8Theme Team

    #439441 Copied
    Avatar: Anurag
    Anurag
    Participant
    April 2, 2025 at 09:00

    See Below when i was editing the static block it using full width but when i using that on website it will shrint to left

    i uploaded the file below

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    #439443 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 2, 2025 at 09:21

    Hello,

    We appreciate your prompt response.

    Are there any IP restrictions for accessing your website?

    https://prnt.sc/ZWHxzVvSBJ2g – we kindly recommend contacting your hosting provider for assistance regarding this matter.

    Warm Regards,
    The 8Theme Team

    #439446 Copied
    Avatar: Anurag
    Anurag
    Participant
    April 2, 2025 at 11:21

    mai i know your ip address or which country state ip are you using’

    #439463 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 2, 2025 at 12:03

    Hello Anurag,

    We kindly request that you either disable the IP restriction or grant access to the site for users in Ukraine.

    Warm Regards,
    The 8Theme Team

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    #439467 Copied
    Avatar: Anurag
    Anurag
    Participant
    April 2, 2025 at 21:46

    its accesabe to all user except ukrane because of war can yu please acess by using vpn of any other country

    #439524 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 3, 2025 at 07:56

    Hello, Anurag

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #439555 Copied
    Avatar: Anurag
    Anurag
    Participant
    April 3, 2025 at 08:01

    How much time it will take to review by another staff

    #439557 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2025 at 09:43

    Dear Anurag,

    We hope this message finds you well.

    I am a member of the 8Theme support team. We kindly request that you provide us with your current admin account credentials so that we can further investigate the issue.

    It appears that the previous account is no longer accessible.

    Thank you in advance for your cooperation.

    Best regards,
    The 8Theme Team

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    #439580 Copied
    Avatar: Anurag
    Anurag
    Participant
    April 3, 2025 at 10:13

    Here it is

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    support staff only.
    #439582 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2025 at 10:41

    Dear Anurag,

    We hope this message finds you well.

    We noticed that the shortcode element was missing a width style on the frontend. To resolve this issue, we have added the following custom CSS, which is now working correctly:

    
.elementor-widget-shortcode {
    width: 100%;
}

    Please let us know if you need any further assistance.

    Best regards,
    The 8Theme Team

    #439584 Copied
    Avatar: Anurag
    Anurag
    Participant
    April 3, 2025 at 11:01

    can yu just told me how to find the class or id of a specific element like yu didi this .elementor-widget-shortcode

    #439587 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2025 at 11:10

    Dear @Anurag,

    We kindly suggest using the “Inspect Element” tool available in the Google Chrome browser to proceed.

    Please find the attachment for your reference.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #439592 Copied
    Avatar: Anurag
    Anurag
    Participant
    April 3, 2025 at 11:11

    Thanks dude

    #439594 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 3, 2025 at 11:13

    Hi @Anurag,

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best Regards,
    8Theme’s Team

    #439596 Copied
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