Show more option on shop sidebar not working

This topic has 9 replies, 2 voices, and was last updated 1 years, 2 months ago ago by luc

  • Avatar: luc
    luc
    Participant
    August 24, 2023 at 14:10

    Hi,

    How can I fix this? I’ve put the settings to see 5 items per shop filter but they are all visible.

    https://ibb.co/xXfPQ4d

    Thanks in advance. Luc

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 14:19

    Hello,

    Thank you for contacting us and for using XStore.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Kind Regards,
    8theme team

    Avatar: luc
    luc
    Participant
    August 24, 2023 at 14:57

    Hi Rose Tyler,

    I’ve disabled the plug-ins that are not on your list.
    I also disabled the caching when loading the pages.

    The problem is still there.

    Luc

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 15:12

    Hello, @luc,

    Please provide us with FTP access, we will check the situation more deeply. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: luc
    luc
    Participant
    August 24, 2023 at 15:18

    See the private content area.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 17:05

    Hello, @luc,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: luc
    luc
    Participant
    August 25, 2023 at 15:01

    Thanks! Looking forward.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2023 at 17:23

    Hello, @luc,

    Fixed. Please clear cache of your browser and check now.
    The fix will be added in the next theme update too.

    Kind Regards,
    8theme team

    Avatar: luc
    luc
    Participant
    August 28, 2023 at 08:57

    Thanks a lot!

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The issue related to '‘Show more option on shop sidebar not working’' has been successfully resolved, and the topic is now closed for further responses

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