Show product from category display first page blank

This topic has 12 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

  • Avatar: francescoes@gmail.com
    francescoes@gmail.com
    Participant
    November 14, 2017 at 12:04

    hi we update blanco theme at the last version with wordpress and woo commerce lasts versions , after this we have this error of first page and second page of some product category
    below the address:
    https://www.ideedaprodurre.com/categoria-prodotto/sfilate/donna-sfilate/

    you can check that in the third page start to show product .

    i identify that the problem is in catalog visibility , if you have some product in this category and set to hide , the result is like this

    best regards

    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2017 at 13:35

    Hello,

    Please check if the problem persists with default woocommerce theme – Storefront.
    If you face the problem only with our theme, please try to disable all 3-rd party plugins and then check. let me know results.

    Regards

    Avatar: francescoes@gmail.com
    francescoes@gmail.com
    Participant
    November 14, 2017 at 13:53

    1)hi i try to activate storefront and works perfectly
    2) i try to deactivate all plugins on my installation , but the problem still remain the same

    best regards

    Francesco

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2017 at 14:03

    Could you please provide wp-admin and FTP access in Private Content?

    Regards

    Avatar: francescoes@gmail.com
    francescoes@gmail.com
    Participant
    November 14, 2017 at 16:32

    in private content the information

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2017 at 08:58

    I’ve activated parent theme – https://prnt.sc/hanx6l, so please check changes that you made in child theme.

    Regards

    Avatar: francescoes@gmail.com
    francescoes@gmail.com
    Participant
    November 15, 2017 at 11:42

    Hi Rose

    thank you for your cooperation , but there is a problem, i set some product hide from the catalog (built in functionality of wordpress) like the first one at this address https://www.ideedaprodurre.com/product/abbonamento-4-%e2%96%ba-view-textile-magazine-n-119/,
    i send you the print screen of setting .
    https://prnt.sc/hapvc0
    and i see those product in the list .
    In previous version of your theme everythings work perfectly , i can set hide and i don’t see in list , i think there is some problem with this setting.

    all the best
    Francesco

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2017 at 13:57

    Please provide FTP access in Private Content.

    Regards

    Avatar: francescoes@gmail.com
    francescoes@gmail.com
    Participant
    November 16, 2017 at 23:13

    in private content ftp information

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 09:48

    Hello,

    Seems it was a problem in blanco/woocommerce folder because I’ve renamed it and upload woocommerce folder from latest theme archive and the problem was solved https://www.ideedaprodurre.com/categoria-prodotto/sfilate/uomo-sfilate/colori-tessuti-uomo-sfilate/
    So you may check changes in old woocommerce files in parent theme folder or delete “_woocommerce” http://prntscr.com/hbkw93

    Regards

    Avatar: francescoes@gmail.com
    francescoes@gmail.com
    Participant
    November 17, 2017 at 11:36

    hi thank you for your response .

    unfortunately the problem still remain the same , the category that have problem is :
    https://www.ideedaprodurre.com/categoria-prodotto/sfilate/donna-sfilate/

    not

    https://www.ideedaprodurre.com/categoria-prodotto/sfilate/uomo-sfilate/colori-tessuti-uomo-sfilate/

    as my previous post i think the problem is in hide from catalog in bundle function of woo commerce

    best regards .

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 11:45

    Please activate Storefront theme and check https://www.ideedaprodurre.com/categoria-prodotto/sfilate/donna-sfilate/ or see this screenshot https://prnt.sc/haq25t, so seems the problem doesn’t relate to theme.

    Regards

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