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Showing 2 times the same products on shop page

This topic has 10 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Tal

Participant

June 12, 2023 at 11:00

hey
got bug on shop page that shows same product 2 times

video of the problem:
https://www.veed.io/view/65beec55-25a6-455e-82f5-72b270188ccc?panel=share

thank u!

#359193 Copied Theme version: 9.1.4 WooCommerce version: 7.7.0

9 Answers

Rose Tyler

Support staff

June 12, 2023 at 13:09

Hello, Tal,

Thank you for contacting us and for using XStore.

Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
Let us know the result, and provide the URL of the Shop page + temporary wp-admin access.

Kind Regards,
8theme team

#359219 Copied

Tal

Participant

June 19, 2023 at 18:12

hey how are u?
i tried put the storefront and its fixed the bug.
the bug is all over the categories and just duplicate for some reason.

i added the admin deatils of the staging that i made.
if u can tell me the bug so i will fix it on my main site.
thank u !

Please contact administrator
for this information.

#359738 Copied

Rose Tyler

Support staff

June 20, 2023 at 10:43

Hello, Tal,

Thank you for your response.

1/ Please provide URL of category page where we will be able to see the problem.

2/ We’ve changed the pagination type to “Default” via Theme options because the Infinite scroll plugin is activated on your site. Please check how it works now.
If the problem is not solved yet, please provide FTP access.

Kind Regards,
8theme team

#359780 Copied

Tal

Participant

August 14, 2023 at 13:46

hey
its shows twice on all the catagories .
like that – https://ekzotika.co.il/product-category/%d7%97%d7%aa%d7%95%d7%9c%d7%99%d7%9d/%d7%9e%d7%96%d7%95%d7%9f-%d7%a8%d7%98%d7%95%d7%91-%d7%9c%d7%97%d7%aa%d7%95%d7%9c%d7%99%d7%9d/

i added the ftp deatils..
thank u

Please contact administrator
for this information.

#364506 Copied

Rose Tyler

Support staff

August 14, 2023 at 14:10

Hello, Tal,

Thank you for your response.

Could you record a video of the problem one more time? Strange, but we can’t see it now.

What FTP password can we use?

Kind Regards,
8theme team

#364509 Copied

Tal

Participant

August 14, 2023 at 14:16

here:
https://www.veed.io/view/f3b1f2a2-f047-4446-8e83-5db45c229019?panel=share

Please contact administrator
for this information.

#364511 Copied

Rose Tyler

Support staff

August 14, 2023 at 14:48

Hello, Tal,

Thank you for your response, but we can’t connect.
Please check – try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by ip or something else that doesn’t allow us to connect?

This was our response https://prnt.sc/5KGQci9jDwfb , but when we go to Theme Options > WooCommerce > Shop > Pagination type it is “Infinite scroll” not “Default” now. Have you changed the type? Why? They do the same thing, so conflict.

Please select 1: “Infinite scroll” in Theme Options or WooCommerce Infinite Scroll and Ajax Pagination plugin. Once you select one of them, clear cache and check the result.

Kind Regards,
8theme team

#364516 Copied

Tal

Participant

August 14, 2023 at 14:54

thank you its fixed!

#364520 Copied

Rose Tyler

Support staff

August 14, 2023 at 15:01

Hello, Tal,

We are glad that the problem was solved.

Kind Regards,
8theme team

#364524 Copied
Tagged: best, duplicate, page, products, selling, shop, themes, woocommerce
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