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Sidebar appears above product on single product page

This topic has 10 replies, 4 voices, and was last updated 9 years ago ago by Jack Richardson

rwlee33

Participant

November 6, 2015 at 13:19

Hi,

Since updating the theme, the sidebar appears above AND below the product. Before it was just below, which is preferred.

Can you assist in removing the sidebar widget from above the single product page?

http://snag.gy/RIykZ.jpg

Thanks!

#98162 Copied

9 Answers
Robert Hall

Support staff

November 6, 2015 at 13:26
Hello,

Please try this code in custom.css
```
.sidebar.sidebar-left.single-product-sidebar{
display:none;
}
```
Regards,
Robert Hall.
#98165 Copied
rwlee33

Participant

November 8, 2015 at 12:41

Robert, I think you misunderstand. And I can tell from the code, this is not what I would like to do.

I tried the code, and what is does is remove the left sidebar from all views. This is not what I intend.

What I’d like to do, is make sure the left sidebar appears BELOW the single product page IN MOBILE. At the moment, it is showing up ON TOP AND BELOW. Can you please view a single product from my site in mobile view to verify so you understand what is going on.

Thank you

#98318 Copied

Eva Kemp

Support staff

November 9, 2015 at 14:08

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Regards,
Eva Kemp.

#98431 Copied

rwlee33

Participant

November 11, 2015 at 04:31

Hi details below.

On another note, please see the entire “single product page” in MOBILE view (desktop seems to be working fine).

It is very disturbing, because I can’t change quantity, or add to cart (very important! I may have already lost some sales). I also can’t click on the category or tag links. Not even the “Social” sharing links work.

Can you please help? This is a very urgent issue now that I realize the “Add to Cart” button doesn’t work in single product page in mobile view.

I tried a few things:
1. I removed all custom css – “Add to Cart” issue persists – customm css not the problem
2. I changed theme to 2015 – “Add to Cart” button works – theme is the issue

Thanks!

Please, contact administrator
for this information.

#98768 Copied Theme version: 2.92

Jack Richardson

Support staff

November 11, 2015 at 14:48

Hello,

Sorry but we can’t log in to your server with provided SFTP credentials.
Please check them and give us the correct ones. Thank you.

Best regards,
Jack Richardson.

#98864 Copied

rwlee33

Participant

November 11, 2015 at 20:35

Sorry, remove ! From passoword

Please, contact administrator
for this information.

#98946 Copied

rwlee33

Participant

November 12, 2015 at 06:50

On second thought, please use login credentials for testing site: (details in private message below)

Issues:
1. in mobile view, on single product page, “add to cart” and several other buttons do not function
2. in mobile view, on single product page, left sidebar appears above AND below product. Should only appear below product

Please, contact administrator
for this information.

#98997 Copied

rwlee33

Participant

November 12, 2015 at 23:05

Hello? Can you please help? This is preventing items being adding to cart, which is preventing sales.

Please let me know if you can see the same issue on your side and can log in to the test site to make changes.

Thanks!

#99197 Copied

Jack Richardson

Support staff

November 16, 2015 at 11:01

Hello,

We’re sorry for a delay.
We checked your site on mobile view and there was no problem with “Add to cart” button and quantity field. If you are still experiencing the issue please specify your mobile device and browser version.
Also we still can’t connect to your main site via SFTP with provided credentials.

Best regards,
Jack Richardson.

#99579 Copied
Tagged: above, product, sidebar, single page, template, woocommerce, wordpress
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