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Sidebar Category is not working, kindly help fast

This topic has 6 replies, 3 voices, and was last updated 5 months ago ago by Luca Rossi

Festigift

Participant

July 22, 2024 at 12:10

Sidebar Category is not working, kindly help fast

Please, contact administrator
for this information.

#406327 Copied Theme version: 9.3.15

5 Answers

Tony Rodriguez

Support staff

July 22, 2024 at 13:49

Hello, @Festigift,

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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for this information.

#406357 Copied

Festigift

Participant

July 22, 2024 at 17:39

I am providing you development environment credentials,

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for this information.

Files is visible for topic creator and
support staff only.

#406403 Copied

Luca Rossi

Support staff

July 23, 2024 at 07:56

Hi @Festigift,

We hope this message finds you well.

We would like to inform you that the category filter operates as follows: it displays all products assigned to a specific category, taking into account other filters such as attributes, ratings, price, etc.

Unfortunately, it does not function according to the algorithm and can’t stay at the category archive pages. If you wish to have this feature implemented, you may submit a request at our task board: https://www.8theme.com/taskboard/

Should there be sufficient interest from the community, we will consider its development.

Additionally, you may request customization services by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

#406460 Copied

Festigift

Participant

July 23, 2024 at 09:58

But if i want to hide

Please contact administrator
for this information.

#406491 Copied

Luca Rossi

Support staff

July 23, 2024 at 10:07

Hi @Festigift,

Automatically hiding the sub-category items are not available. We’ve replied to you on this ticket: https://www.8theme.com/topic/is-there-any-way-to-hide-specific-category-on-shop-sidebar/#post-406492.

Best Regards,
The 8Theme Team

#406495 Copied
Tagged: category, help, not working, sidebar, themes, woocommerce, wordpress
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Sidebar Category is not working, kindly help fast

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