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Sidebar filters do not appear in live site but do appear in preview

This topic has 21 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Manu G

Manu G

Participant

April 5, 2022 at 15:48

Hello there,

I am using the XSTORE theme and I tried to add a couple of filters to my shop sidebar.

All of a sudedn they stopped appearing on my shops sidebar.

Please log in and check this problem.

Please, contact administrator
for this information.

#321377 Copied Theme version: 8.1.2

20 Answers

Olga Barlow

Support staff

April 5, 2022 at 17:27

Hello,

I checked your site and don’t see the issue with the widgets in the shop sidebar https://gyazo.com/96c200434a5e87be1d3bd16eeef4681f
Could you, please, provide us with link to the page with the issue?

Regards

#321395 Copied

Olga Barlow

Support staff

April 5, 2022 at 17:27

Hello,

I checked your site and don’t see the issue with the widgets in the shop sidebar https://gyazo.com/96c200434a5e87be1d3bd16eeef4681f
Could you, please, provide us with link to the page with the issue?

Regards

#321396 Copied

Manu G

Participant

April 7, 2022 at 13:47

Hi, the issue was that sometimes the SHOP FILTERS were lagging, but problem was solved after I removed Product Categories.

Is it possible to create my own widgets in order to create the filters I want for my shop? Or are there any pre-made filters apart from Filter Products by Price or by Brands?

#321527 Copied

Rose Tyler

Support staff

April 7, 2022 at 15:13

Hello,

All available widgets you can find in Appearance > Widgets, add desired widgets into the Shop sidebar.

Regards

#321532 Copied

Manu G

Participant

April 13, 2022 at 12:51

Does it take sometime until the live changes are visible in the site when for example I add a new filter?

#321944 Copied

Olga Barlow

Support staff

April 13, 2022 at 14:46

Hello,

WooCommerce plugin has the transients cache but as a rule, it displays widgets immediately if you don’t have any cache plugins. If you use cache then you need to clear that.

Regards

#321959 Copied

Manu G

Participant

April 14, 2022 at 19:52

Can I display my shop filters in the mobile view of my website? Because I use the Sidebar Filters for the desktop view, but cannot show it in mobile devices.

#322049 Copied

Rose Tyler

Support staff

April 15, 2022 at 10:19

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > Sidebar Position For Mobile
If this is not what you are looking for, describe your request in more detail.

Regards

#322086 Copied

Manu G

Participant

April 16, 2022 at 09:13

Thank you that was what I was looking for.

However, the main menu that I display on the mobile view (top-left menu) is not functioning as I wish.

It does not show the subcategories as a dropdown menu. How can I fix that?

PS, it does not work with any children of a parent menu item.

Also, I do not know why but the product filters do not work properly especially on mobile. After I select the category I want, it loads the necessary products. However, if I try to select another category or subcategory, it does not load the proper products. In fact, it doesn’t do anything.

#322141 Copied

Manu G

Participant

April 16, 2022 at 09:36

PS, it does not work with any children of a parent menu item.

#322144 Copied

Rose Tyler

Support staff

April 16, 2022 at 14:02

Hello,

1/ Describe the desired result in more detail with screenshots, please.
2/ Could you record a video?

Regards

#322154 Copied

Manu G

Participant

April 23, 2022 at 17:43

Okay, here we go.

Problem #1: Sidebar menu does not load on live store, only on preview. See screenshot from live site, accessed via Google Chrome Incognito mode and cleared cache
Screenshot from live site -> https://snipboard.io/DQzvwg.jpg
Screenshot from preview -> https://snipboard.io/ztBiRC.jpg (seems ok here…)

Problem #2: On mobile view (live site) we have a similar issue with a menu. As you can see in the screenshot, there are no arrows to show the subcategories of each main category. Similarly to the above, everything seems to be fine when I preview it from the Dashboard.
Screenshot from live site -> https://snipboard.io/V4LU38.jpg
Screenshot from preview -> https://snipboard.io/vWbf18.jpg (Again, seems ok here…)

So what is the issue? Why are these changes not transferring over to the live site? Can someone please ACTUALLY fix this, or give me directions on how to fix it?

#322564 Copied

Olga Barlow

Support staff

April 25, 2022 at 18:17

Hello,

1) This issue as a rule is caused by a cache plugin that does not separate mobile and desktop caches. Could you, please, provide us access to your Dashboard with admin permissions to allow us to check the list of plugins that you use and cache plugin settings to help you?

2) Provide us with FTP access to your site to check the issue in more detail. Do you use any server cache or CDN?

Regards

#322662 Copied

Manu G

Participant

April 25, 2022 at 20:06

1) Please see private content area

2) I cannot provide ftp access unfortunately. Is there anything specific you want me to look at?

Please contact administrator
for this information.

#322670 Copied

Olga Barlow

Support staff

April 26, 2022 at 14:36

Hello,

Sorry but I don’t have access to the list of plugins that you use https://prnt.sc/YmTbM9I92BMF
Our user has limited permissions, not admin permissions to check plugins, theme settings etc.

Regards

#322710 Copied

Manu G

Participant

April 26, 2022 at 18:26

User promoted to admin. Please check again.

#322730 Copied

Olga Barlow

Support staff

April 27, 2022 at 14:27

Hello,

Yes, I was right about caching. Keep this option enabled https://prnt.sc/apgRQdCq2l53
Check your site now.

Regards

#322791 Copied

Manu G

Participant

April 27, 2022 at 14:54

I checked and it still does not work. What am i missing?

#322800 Copied

Olga Barlow

Support staff

April 27, 2022 at 15:42

Hello,

I enabled off-canvas type for the shop sidebar https://prnt.sc/Ws0v6uBvCDTo and it works ok https://gyazo.com/54d9f64ae55ef988709f15df16226591

Do you want to show the widgets in the off-canvas or display sidebar at the top pf the page on mobile?

Regards

#322806 Copied

Manu G

Participant

April 27, 2022 at 19:18

Ok i see. It works well, both problems seem to be solved.

Thanks for your help, really appreciate it.

I will mark this issue as closed.

#322815 Copied
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Sidebar filters do not appear in live site but do appear in preview

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