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Sidebar Invisible on the Homepage in Incognito Mode

This topic has 7 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Ori

Ori

Participant

December 12, 2022 at 16:00

Hello there,

I am wondering why the sidebar widget on my website’s homepage is invisible when I open an incognito window in Chrome and on the client’s computer, but it appears on my side after logging in to WordPress.

Here is the screenshot:
https://gyazo.com/a461f5740e8aced0789f78c9f84f6e04
https://gyazo.com/1cfa21dcc60c99b484656ca4a1ed57ba

P.S. The cache has been cleared before testing.

Please, contact administrator
for this information.

#341270 Copied Theme version: 8.3 WooCommerce version: 6.8.0

6 Answers

Rose Tyler

Support staff

December 12, 2022 at 16:16

Hello,

Do you use CDN or server cache?
What widget is added to that sidebar?

Regards

#341275 Copied

Ori

Participant

December 12, 2022 at 16:43

Thank you for your reply.

I don’t use the CDN, and the plugin I use is WP Super Cache. The widget is “Main Sidebar”.

Here is the screenshot:
https://gyazo.com/08cfcabbec2c517bd72b2a3170fc6316

#341278 Copied

Rose Tyler

Support staff

December 12, 2022 at 17:10

Please provide temporary wp-admin and FTP access, so we can take a closer look.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#341281 Copied

Ori

Participant

December 12, 2022 at 17:20

Thank you for your response, I’ll provide the login details in the private content area.

Please contact administrator
for this information.

#341282 Copied

Tony Rodriguez

Support staff

December 13, 2022 at 06:10

Hello, @Ori,

Your issue is resolved now, please check back to your site after clearing the browser cache. Actually, the issue is that you did set the Xstore conditions for the sidebar element. See the image here: https://ibb.co/TWYLTtH

I have edited the home page with elementor >> edit sidebar element >> Advanced >> Xstore condition >> turn off.

Regards 8Themes Team.

#341300 Copied

Ori

Participant

December 13, 2022 at 10:51

Yes, it’s working well now.
I am truly thankful for your assistance!!

Best,
Ori

#341330 Copied
Tagged: homepage, incognito, invisible, mode, sidebar, templates, woocommerce, wordpress
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Sidebar Invisible on the Homepage in Incognito Mode

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