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Sidebar product categories not working - by Liisbet

This topic has 5 replies, 3 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

Liisbet

Participant

January 29, 2020 at 17:18

Hello
i have an issue with my website, I have it in two languages and im using WPML. In one language the sidebar- Product categories part works as it should (as i have set under Widgets- shop sidebar. But under the other language it is just showing all categories there, not the parent category with purple and child categories under it nicely, its just a list of categories there

Please, contact administrator
for this information.

#229081 Copied Theme version: Version: 6.2.5 WooCommerce version: 3.8.1

4 Answers

Rose Tyler

Support staff

January 30, 2020 at 09:04

Hello,

Please check how it works with a default WC theme (Storefront). Let us know the result.
If the problem persists with our theme only, provide FTP access.

Regards

#229098 Copied

Liisbet

Participant

January 30, 2020 at 11:45

I dont understand what you want me to test with some other theme. If WPML works with some other theme? so i have to buy another theme and start testing if WPML works there, to find out if you help me with the theme i bought from you?

#229111 Copied

Rose Tyler

Support staff

January 30, 2020 at 13:12

Dear,

Storefront is a free theme. You need to do this test to find out if the problem relates to the theme or to WPML settings (support of the WPML should be contacted). Go to Appearance > Themes > Install and activate the Storefront theme, add the categories widget to the sidebar and check how the widget works.
We are theme support and can help you with questions related strictly to our theme.

Regards

#229116 Copied

Olga Barlow

Support staff

January 30, 2020 at 16:19

P.S. I suppose your issue was related to unsynced product categories and products. Once it was synced http://prntscr.com/qv4lzw widget has subcategories http://prntscr.com/qv4nlv

Anyway, this option is related to WPML plugin. And you need to contact WPML plugin support to get details information about categories, products, taxonomy synchronization because you have some problems with it http://prntscr.com/qv4q8p

Regards

#229136 Copied
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