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Since 9.2 Upgrade I cannot access or find my custom product page layouts – templates are empty!!!

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Niddy

Participant

October 18, 2023 at 10:32

Hi

Since upgrading (I really do not like the new 9.2 – its very messy on the admin sidebar / top bar with way too many useless links) I now cannot access my saved product templates that used to be edited by clicking into Xstore -> product template.

Where are they? On the sidebar there is a new Xstore Builders link but it is empty?

See private for access – this is so frustrating as the old version worked fine.

Additionally, in a specific product the sales booster safe payment has broken! It was fine before this upgrade. See image attached below –

Cart Page – Correct Layout -> https://i.imgur.com/5PUHAGA.png
Product Page – Messed Up -> https://i.imgur.com/9OUumqD.png

Thanks for any help – please keep the website private and do not share anything showing the branding!

Please, contact administrator
for this information.

#370629 Copied Theme version: 9.2

3 Answers

Rose Tyler

Support staff

October 18, 2023 at 14:49

Hello, Niddy,

Thank you for contacting us and for using XStore.

1/ The Single Product Builder link was removed from the Top bar, but you can still open it and find all your templates via Theme Options > WooCommerce > Single Product Builder OR Appearance > Customize > WooCommerce > Single Product Builder.

We’ve noted your request and will consider adding the link to the Single Product builder in the top panel back.

2/ Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#370677 Copied

Niddy

Participant

October 18, 2023 at 15:01

Thanks for this – the reason I have used html is because I need it to link properly to the safe payment page – in your shortcode this is not possible – notice the blue text that says “Your Payment is 100% Secure →” – Mine is a link to the page, this is why I *must* use html.

The shortcode is not suitable; however it seems to be ok again now so will leave it as I had it originally as it is working again…

Thanks for your help. Is it possible to allow us a text field to add the text for the Your Payment is 100% Secure → part and add a link? It’ll be a quick update / patch.

🙂

#370681 Copied

Rose Tyler

Support staff

October 18, 2023 at 16:14

Hello,

We appreciate your prompt response.

“Thanks for your help. Is it possible to allow us a text field to add the text for the Your Payment is 100% Secure → part and add a link? It’ll be a quick update / patch.” – please post your request via the form on this page – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

#370692 Copied
Tagged: 9.2 upgrade woocommerce problems, best selling woocommerce themes, custom product page layouts, woocommerce 9.2 upgrade solutions, woocommerce templates empty, woocommerce themes upgrade issues
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