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Singe Product Template layout not the same on published page and on elementor page builder.

This topic has 7 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Coca
    Coca
    Participant
    July 12, 2024 at 17:59

    Hello

    I have a problem with the theme. I have created a single product page template on Elementor, on the elementor page builder is correct, I modify the formatting as I wish and as I want it to appear. But when I go directly to the page, the layout is completely different to the one I have on the elementor page builder. I deduce that it’s the theme that’s messing it up for me, since on elementor I can see the display correctly.

    I’ll join you on the screen.
    Screen number 1 on how I see the layout on Elementor and screen 2 on how it actually looks on my site afterward.

    I have tried to remove cache change nothing.

    Screen 1 : My elementor view : https://ibb.co/616YQ8z (The product image is normal)
    Screen 2 : On published page : https://ibb.co/twfb7pw

    Theme : V.9.3.15

    #404447 Copied Theme version: 9.3.15
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 13, 2024 at 09:35

    Hello, @Coca,

    Thank you for reaching out to us with your concern.

    1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide URL of the page on which you are facing the issue and your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #404494 Copied
    Avatar: Coca
    Coca
    Participant
    July 13, 2024 at 10:32

    I have tried your different solution and nothing resolve the problem.

    Please contact administrator
    for this information.
    #404501 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 13, 2024 at 11:46

    Hello, @Coca,

    Thank you for your response.

    We have conducted a thorough review of your website and have created a new test custom layout for the single product page using Elementor. We are pleased to report that we encountered no issues with this test layout.

    However, we have identified that the problem resides with the custom layout you originally developed using the XStore Builder > Single Product Builder via Elementor.

    For your reference, we have included images in the private content area of our correspondence.

    To resolve this issue, we kindly ask that you review and amend your existing custom layout. Alternatively, you may consider creating a new layout for the single product page using Elementor.

    3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    We hope this information is helpful to you. Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #404512 Copied
    Avatar: Coca
    Coca
    Participant
    July 13, 2024 at 12:25

    Thanks for the work, it seems to be working good now.

    I don’t know what else you’ve changed but the product pages have become super slow to load compared to what I had before.

    It takes a good 3 seconds to display the product page whereas before it was instantaneous.

    #404518 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 13, 2024 at 13:38

    Hello, @Coca,

    Thank you for your response.

    1/ We are pleased to inform you that we have previously created a new layout for single product pages only. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    We have already provided screenshots under the private content area. Please see the screenshot for reference.

    2/Additionally, Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #404548 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 13, 2024 at 14:23

    Dear Coca,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #404552 Copied

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