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Single blog post tries to pull an image from 8theme.com com that doesn’t exist

This topic has 15 replies, 4 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

Gerhardvr

Participant

February 23, 2022 at 20:21

Hi,

I imported the Animal demo theme and customised it. I notice that it is trying to load https://www.8theme.com/import/xstore/wp-content/uploads/2016/05/author-new.jpg/ but is getting a 401 error. I cannot figure out where/how to edit the single blog post template so that will load an image from my domain as the new author image, instead of trying to connect to 8theme.

Can you please assist.

Thank you in advance.

#318267 Copied Theme version: 8.1.1 WooCommerce version: 5.9.1

14 Answers

Olga Barlow

Support staff

February 23, 2022 at 22:33

Hello,

Provide us with link to page where you have that missing image in the page HTML, please.
Post author image uses Gravatar, it should not use image from import.

Regards

#318289 Copied

Gerhardvr

Participant

February 24, 2022 at 09:37

The URL: https://tropicalaquatics.co.za/2022/02/22/make-your-own-spirulina-shrimp-food-with-additional-calcium/

#318300 Copied

Olga Barlow

Support staff

February 24, 2022 at 15:05

Hello,

It comes from the widgets https://www.awesomescreenshot.com/image/22911147?key=02f9e523af6bd81bbf1ace374d157c3b Go to Appearance > edit Author widget in the Main sidebar.

Regards

#318333 Copied

Gerhardvr

Participant

February 24, 2022 at 16:56

Hi,

I’m assuming you are referring to the Appearance menu option in the main sidebar menu of the admin panel, correct?

I’ve gone to Appearance > Widgets but I do not see an Author widget. The only widgets available are:

Right side top bar area
Mobile sidebar area
Top panel
Header banner
Pre Footer Area
Footer Column 1
Footer Copyrights Left
Footer Copyrights Right
Main Sidebar
Left side top bar area
Shop Sidebar
Inactive widgets

I’ve also tried from the Main sidebat menu:
XStore > Theme Options > Widgets. Then I navigated to a blog post page, since those are the pages that has the issue. The following is displayed:

Your theme has 12 other widget areas, but this particular page doesn’t display them.

You can navigate to other pages on your site while using the Customiser to view and edit the widgets displayed on those pages.

Main Sidebar
Pre Footer Area
Footer Column 1
Footer Copyrights Left
Footer Copyrights Right

Nothing about an author.

#318366 Copied

Olga Barlow

Support staff

February 24, 2022 at 17:03

Hello,

Yes, I’m talking about WP menu Appearance > Widgets > Main Sidebar > find widget there. Do you use Classic widgets interface (Theme Options > General > enable Classic widgets) or the new one?

Regards

#318369 Copied

Gerhardvr

Participant

February 24, 2022 at 17:20

enable Classic widgets is disabled.

#318374 Copied

Olga Barlow

Support staff

February 24, 2022 at 17:56

Hello,

OK. Did you find the mentioned widget in the Main Sidebar?

Regards

#318379 Copied

Gerhardvr

Participant

February 24, 2022 at 18:09

Hi,

As per my original response, no, I do not see any mention of the widget anywhere. I also described where I looked and what I found.

Regards

#318381 Copied

Rose Tyler

Support staff

February 25, 2022 at 07:48

Hello,

Theme Options > General > enable Classic widgets > On. Then provide temporary wp-admin access, so we can take a closer look at your site.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#318402 Copied

John Holden

Support staff

February 25, 2022 at 08:05

Hello,
Thank you for your reply.
To prevent misunderstanding, can you please provide us with a screenshot of that problematic part for a better understanding of the issue? I will check and reply o you ASAP.
https://tropicalaquatics.co.za/2022/02/22/make-your-own-spirulina-shrimp-food-with-additional-calcium/

Please keep me posted.
Regards,

#318403 Copied

Gerhardvr

Participant

February 25, 2022 at 08:27

Rose Tyler said: “Theme Options > General > enable Classic widgets > On”

Currently this is off. Is that why I’m not seeing the “Author widget”?

#318408 Copied

Rose Tyler

Support staff

February 25, 2022 at 08:35

To be able to answer this question, we need to take a closer look. Please provide access, as was mentioned.
Thanks in advance

Regards

#318411 Copied

Gerhardvr

Participant

February 25, 2022 at 16:49

I finally figured out what DOM element caused the issue. I also enabled the legacy widgets, and although I disabled them again, I now see many more widgets available. With your help, and inspecting the DOM of the page, I could find the offending sidebar widget and remove the legacy author widget that was causing the issue.

Thank you for the guidance.

Regards

Gerhard

#318454 Copied

Rose Tyler

Support staff

February 26, 2022 at 06:59

You’re welcome!
Have a nice day!

Regards

#318491 Copied
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Single blog post tries to pull an image from 8theme.com com that doesn’t exist

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