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Single Image Save Not Working - by tydormi

This topic has 15 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Robert Hall

tydormi

Participant

September 11, 2015 at 15:23

I am trying to update single images on the visual composer (backend and frontend) side and it will not let me save my options for a single image. Every other shortcode is working, but for some reason only when it is a single image does it not save. Nothing happens at all. It used to just infinite load and nothing would happen but now it doesn’t even look like it notices I am trying to click save.

#86294 Copied Theme version: Royal 2.1 WooCommerce version: NA - Don't Use

14 Answers

Robert Hall

Support staff

September 11, 2015 at 15:56

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86301 Copied

tydormi

Participant

September 11, 2015 at 16:11

Provided. Lemme know if you need anything else.

Please, contact administrator
for this information.

#86304 Copied

Eva Kemp

Support staff

September 11, 2015 at 16:39

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#86316 Copied

tydormi

Participant

September 11, 2015 at 17:02

Updated, lemme know if that works!

Please, contact administrator
for this information.

#86331 Copied

tydormi

Participant

September 11, 2015 at 17:48

https://www.8theme.com/topic/add-single-picture-with-visual-composer/

I believe I am having the same issue as this. Could I get the version before the latest version of VC and see if that changes the issue and wait til an update comes out to fix this?

#86341 Copied

rockodesigns

Participant

September 12, 2015 at 05:34

I’m having the same issue with Legenda and VC. Is there a way to fix?

#86377 Copied

Robert Hall

Support staff

September 12, 2015 at 07:13

Hello @tydormi,

This credentials aren’t correct too. Please check them.

Regards,
Robert Hall.

#86380 Copied

Robert Hall

Support staff

September 12, 2015 at 07:13

Hello @rockodesigns,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86381 Copied

tydormi

Participant

September 13, 2015 at 17:40

This should work. Dunno why it wouldn’t. Lemme know.

Please, contact administrator
for this information.

#86459 Copied

Eva Kemp

Support staff

September 14, 2015 at 13:31

Hello @tydormi,

Please specify what directory your site files are located in.

Thank you.
Regards,
Eva Kemp.

#86637 Copied

tydormi

Participant

September 14, 2015 at 14:48

Located below.

Please, contact administrator
for this information.

#86668 Copied

Eva Kemp

Support staff

September 14, 2015 at 15:42

Hello @tydormi,

The issue should be fixed. Please check Visual Composer element now.

Regards,
Eva Kemp.

#86684 Copied

tydormi

Participant

September 14, 2015 at 16:03

Wow, thank you so much! What did you end up changing?

#86692 Copied

Robert Hall

Support staff

September 14, 2015 at 16:11

Hello,

The issue was in vc.php file. We’ve made change there. Also it will be fixed in the next theme update.

Regards,
Robert Hall.

#86696 Copied
Tagged: not working, save, single-image, templates, woocommerce, wordpress
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