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Single Item Short Description Doesn’t Work

This topic has 2 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

  • Avatar: Derin
    Derin
    Participant
    November 5, 2022 at 15:26

    Hello,

    It doesn’t work even though I have the product settings correct. How can I fix?

    https://prnt.sc/Dsf8TNKTY8_5

    #337947 Copied Theme version: 8.3.1
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 6, 2022 at 06:12

    Hello, @Derin,

    Thanks for your contact.

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #337959 Copied

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