Return to previous page

Single page variable product do not work

This topic has 12 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

cdansereau

Participant

October 23, 2015 at 16:20

Hello im trying to have something similar to the example https://www.8theme.com/demo/royal/product/bandana/

I have updated the theme, woocomerce and the plugins to the latest versions
unfortunately several thing do not work…
– the add to cart button do not show when I select the correct variables
– the tabs section are not working
– the picture do no show correctly with the lens effect
– the suggestion on the right is not working

Please, contact administrator
for this information.

#95821 Copied Theme version: 2.3

11 Answers

Eva Kemp

Support staff

October 23, 2015 at 21:50

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from the latest theme package.

Regards,
Eva Kemp.

#95841 Copied

cdansereau

Participant

October 24, 2015 at 19:14

Hi Eva,
I deleted and reupload the woocomerce theme folder but the problems persist.

I have notice that when i delete the woocomerce theme folder the add to cart problem is solved so the problem seams to be from there…

#95889 Copied

Eva Kemp

Support staff

October 26, 2015 at 10:23

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#95975 Copied

cdansereau

Participant

October 26, 2015 at 15:03

This is the info for the control panel

Please, contact administrator
for this information.

#96061 Copied

Eva Kemp

Support staff

October 26, 2015 at 15:08

Hello,

Could you please create FTP account for us so we are able to connect via FTP client?

Thank you.

Regards,
Eva Kemp.

#96066 Copied

cdansereau

Participant

October 26, 2015 at 16:04

ok this is it

Please, contact administrator
for this information.

#96080 Copied

Eva Kemp

Support staff

October 27, 2015 at 10:11

Hello,

1./2. We don’t see any problems now. Have you resolved the issue?

3. You should upload images in higher resolution (at least 600px х 600рх) or disable zoom effect in Theme Options > Single Product Page.

You mustn’t delete “woocommerce” folder completely in the theme directory. It’s needed for the correct work of theme options with Woocommerce plugin.

Regards,
Eva Kemp.

#96239 Copied

cdansereau

Participant

October 27, 2015 at 17:28

It is indeed working all correctly now … I actually did not change anything since I posted the issue this is very strange…

I only have background image that do not show up on the main page see private link

Please, contact administrator
for this information.

#96345 Copied

Eva Kemp

Support staff

October 27, 2015 at 18:02

Hello,

The problem is related to compatibility of the Ultimate VC Addons latest version and theme.
We’ll fix it in the next theme update. Meanwhile I’ve added background image using Visual Composer options:
http://storage6.static.itmages.com/i/15/1027/h_1445965304_8669143_7bdce4c961.png

Please check now.

Regards,
Eva Kemp.

#96354 Copied

cdansereau

Participant

October 27, 2015 at 19:02

Great thanks

#96361 Copied

Eva Kemp

Support staff

October 27, 2015 at 19:57

Hello,

You’re welcome.

Regards,
Eva Kemp.

#96373 Copied
Tagged: single page, templates, troubleshooting, variable product, woocommerce, wordpress
Viewing 12 results - 1 through 12 (of 12 total)