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Single post comment icon do not auto scroll to the comment section after having 1 or more comment

This topic has 7 replies, 4 voices, and was last updated 4 months ago ago by Andrew Mitchell

Rodlens Hora

Participant

September 30, 2024 at 22:53

I just want to report this bugs about single post comment icon do not auto scroll to the comment section after having 1 or more comment. this happens to all your demo i hope this fix in the upcoming update

#416527 Copied Theme version: 9.4.2

6 Answers

Rose Tyler

Support staff

October 1, 2024 at 06:06

Hello, Rodlens Hora,

Thank you for reaching out to us.

We kindly request that you record a video and upload it to a file-sharing service, such as https://wetransfer.com/. Please share the URL with us once the upload is complete. Additionally, we would appreciate it if you could provide the URL of the demo page.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#416541 Copied

Rodlens Hora

Participant

October 9, 2024 at 08:08

video and login in private area

Please contact administrator
for this information.

#417904 Copied

Jack Richardson

Support staff

October 9, 2024 at 09:06

Dear @Rodlens Hora,

We hope this message finds you well. We wish to inform you that we have identified a technical issue within the structure of our comment form. Currently, the form does not correctly auto-scroll to accommodate comments that have been left. This issue has been scheduled for resolution in the upcoming update of our theme.

However, we understand the urgency of the matter and are prepared to expedite the fix for your website. To proceed, we kindly request that you provide us with the correct FTP access details. This will enable us to implement the necessary adjustments directly to your site files.

We appreciate your cooperation and look forward to resolving this matter swiftly.

Best regards,
Jack Richardson
The 8Theme Team

#417919 Copied

Rodlens Hora

Participant

October 9, 2024 at 10:18

No worries I’ll wait for the update thank you I just wanted to report that. I requested feature in the roadmap

#417947 Copied

Rose Tyler

Support staff

October 9, 2024 at 10:36

Dear @Rodlens Hora,

Thank you for your understanding and cooperation!

Warm Regards,
The 8Theme Team

#417952 Copied

Andrew Mitchell

Support staff

October 23, 2024 at 08:57

Dear Rodlens Hora,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#420098 Copied
Tagged: auto scroll issue, comment icon problem, post comment solution, single post comment, woocommerce templates, wordpress, wordpress troubleshooting
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Single post comment icon do not auto scroll to the comment section after having 1 or more comment

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