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Single Product “Additional Information” not Appearing

This topic has 5 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Vijith
    Vijith
    Participant
    August 13, 2024 at 01:24

    Hi,

    Using the Single Product Page Builder, I enabled 3 tabs for the product information (Description, Additional Information & Reviews).

    However, Additional information tab is not visible eventhough the product attributes are already added to the product.

    Please refer to this URL : https://modami.lk/product/transcend-storejet-25m3-portable-hard-drive-2tb/

    Product on the above URL supposed to have the Attributes under additional information. (ie. size, capacity, weight etc). I added all these attributes already to the product.

    However, they are not visible – Please check and advise.

    Further, kindly confirm if I can update my PHP to 8.3.

    Thank you for your continuous support.

    Files is visible for topic creator and
    support staff only.
    #410005 Copied Theme version: 9.3.17
    4 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    August 13, 2024 at 10:21

    Dear Vijith,

    We hope this message finds you well.

    We have attempted to replicate the issue you reported but were unable to do so using the details provided (https://prnt.sc/WKk9gCA5x2ci).

    Could you kindly assist us by completely disabling the CloudFlare caching, and then conducting the test again? Your cooperation would be greatly appreciated in resolving this matter efficiently.

    Best Regards,
    8Theme’s Team

    #410060 Copied
    Avatar: Vijith
    Vijith
    Participant
    August 13, 2024 at 10:30

    Hello Rossi,

    The cloudfare cache is completely disabled.

    #410063 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    August 13, 2024 at 11:28

    Hi @Vijith,

    We’ve applied the hotfix under your functions.php file locates in your XStore child theme and the Additional information is displaying now.

    
add_filter('woocommerce_product_tabs', 'n2t_product_tabs', 999);
function n2t_product_tabs($product_tabs){
	$product_tabs['additional_information'] = [
        'title' => 'Additional information',
        'priority' => 20,
        'callback' => 'woocommerce_product_additional_information_tab'
    ];
	return $product_tabs;
}

    Could you please have a look?

    Thank you!

    #410070 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 14, 2024 at 00:19

    Dear Vijith,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #410141 Copied

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The issue related to '‘Single Product “Additional Information” not Appearing’' has been successfully resolved, and the topic is now closed for further responses

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