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Single Product Builder not saving changes

This topic has 15 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

i-Visio

Participant

April 20, 2023 at 09:36

Hi,

As referred here : https://www.8theme.com/topic/multiple-issues-with-xstore-editor-multiple-issues-with-xstore-editor/#post-353854

I was asked to create another ticket, so here it is.

The product builder isn’t supposed to be empty that’s the issue, I do my changes, and I click on Save & Close, it doesn’t save anything.

look at the screenshots :
https://pasteboard.co/5MI8bYlTNxq9.png
https://pasteboard.co/QWoiEKW7TnC6.png

Thanks

Please, contact administrator
for this information.

#353922 Copied Theme version: 9.1.1 WooCommerce version: 7.6.0

14 Answers

Tony Rodriguez

Support staff

April 20, 2023 at 10:10

Hello, i-Visio,

We have conducted an audit of your website and have noticed that you have not added content to the Global Single Product Builder. It is essential to add content to the Global Single Product Builder in order to display single product pages on your website and publish them. Please refer to the attached image.: https://postimg.cc/3dpL4b87

you are using “Multiple Templates” for specific product pages that have been set with certain conditions. This will work based on the selected conditions. Please see the attached image for more information. https://postimg.cc/Q9jL09b4

For more information, please refer to our theme documentation here.https://www.8theme.com/documentation/docs/single-product-page/

We hope this will resolve your issue.

Best Regards,
8Theme’s Team

#353931 Copied

i-Visio

Participant

April 20, 2023 at 14:31

Hi,

Thanks, I understand now how it works, the templates now display well in the product pages. However, we still have the problem of the custom template with the condition on a category, it does not change, I do changes and I save… nothing changes !

Thanks !!

#353965 Copied

Rose Tyler

Support staff

April 20, 2023 at 14:35

Hello, i-Visio,

Thank you for your response.

Could you please record a video of the problem?

Best Regards,
8Theme’s Team

#353967 Copied

i-Visio

Participant

April 20, 2023 at 16:00

hi, here’s a video showcasing the issue : https://www.awesomescreenshot.com/video/16699114?key=dbf5c2111460b1ba78a665ed6eca8a0e

#353978 Copied

Tony Rodriguez

Support staff

April 21, 2023 at 07:37

Hello, i-Visio,

Thanks for the video, please provide FTP access. To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354015 Copied

i-Visio

Participant

April 21, 2023 at 08:55

hi i put the logins in private content area, thanks

Please contact administrator
for this information.

#354032 Copied

Rose Tyler

Support staff

April 21, 2023 at 09:08

Hello, i-Visio,

We will have another specialist review your inquiry in greater detail and will be in touch with you.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#354035 Copied

Rose Tyler

Support staff

April 21, 2023 at 14:58

Hello, i-Visio,

This problem was fixed on our test site, but the fix doesn’t work on your site.
Did you provide FTP access to webdev.meg***gs.fr site? We can’t see the effect of our fix in product-single-options-data.php file, so there is a cache on your server, or you gave us FTP access to another site.
Please download the file – https://we.tl/t-IcmS3GA48A , and upload it into et-core-plugin/app/models/customizer/builder/template-parts folder. Clear cache and check the result.

Best Regards,
8Theme’s Team

#354098 Copied

i-Visio

Participant

April 21, 2023 at 15:29

Hi, I just did everything you asked, still nothing, the issue still persists.

Also, you do have the right ftp access.

For the cache, we have a plugin that’s activated, but we have disabled the caching function, it basically has no effect.

thanks

#354104 Copied

Rose Tyler

Support staff

April 21, 2023 at 15:33

Hello, i-Visio,

It seems that you have cached data in the database.
Do you have a cache for the database? Have there been any manipulations with the database?
If you are not sure, contact your hosting provider and describe the situation to him.

Best Regards,
8Theme’s Team

#354106 Copied

i-Visio

Participant

April 21, 2023 at 15:41

No we do not have any database caching

#354108 Copied

Rose Tyler

Support staff

April 21, 2023 at 16:12

Hello,

Please check now.

Best Regards,
8Theme’s Team

#354117 Copied

i-Visio

Participant

April 21, 2023 at 16:23

thanks it works now

#354120 Copied

Rose Tyler

Support staff

April 21, 2023 at 16:26

Hello, i-Visio,

Thank you for your reply.
You’re welcome!

Best Regards,
8Theme’s Team

#354122 Copied
Tagged: persuasive, saving changes, single product builder, themes, woocommerce, wordpress
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