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Single product error (photo / Tabs) - by kevin4hopes

This topic has 10 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

kevin4hopes

Participant

December 21, 2018 at 20:52

Hello
Since few week when I add new product I can’t see them well. It miss the picture and the tab are not at the good place.
I don’t have the same issue with all category. When product is in “outlet” it’s ok, but when it’s “non-classe” or some other category It’s not working for exemple

Not working : https://nympheadress.com/boutique/non-classe/wpml-error-copie/
Working : https://nympheadress.com/boutique/outlet/wpml-error/

It’s look like working with Twenty Nineteen theme,
It’s working when I turn off WPML.

Can you help me I don’t know what Can I do

Thank

Please, contact administrator
for this information.

#206281 Copied Theme version: 3.9.1 WooCommerce version: 3.5.3

9 Answers

kevin4hopes

Participant

December 21, 2018 at 20:56

could you update the theme with the last version of : WPBakery Visual Composer also please ?

Please contact administrator
for this information.

#206282 Copied

Rose Tyler

Support staff

December 24, 2018 at 09:21

Hello,

Please provide us with temporary FTP access (hostname, username, password, port).
Here you can find the latest version of WPBakery Page builder (formerly Visual Composer – https://www.8theme.com/downloads/

Regards

#206317 Copied

kevin4hopes

Participant

January 9, 2019 at 17:42

Hi,
Thank for WPbakery !

Test Ok : https://nympheadress.com/boutique/robes-de-mariee/robes-de-mariee-victoria-soprano-group/test-9/

Test not ok : https://nympheadress.com/boutique/robes-de-mariee/robesmarieee-tarik-ediz/test-9-2-not-ok/

I can’t know where the problem come from.
The difference between both is just the category.

Please contact administrator
for this information.

#206880 Copied

Rose Tyler

Support staff

January 10, 2019 at 08:55

Hello,

Please check FTP access one more time https://prnt.sc/m58uyd and let us know. Our developers will take a closer look.

Regards

#206909 Copied

kevin4hopes

Participant

January 10, 2019 at 23:32

Sorry for the error
Thank

Please contact administrator
for this information.

#206971 Copied

Rose Tyler

Support staff

January 11, 2019 at 18:24

Hello,

There is the same error, unfortunately.
As a temporary solution, go to Theme Options > Single Product Page > Hide out of stock items from related products > Off.
This problem will be fixed in the next theme update.

Regards

#206995 Copied

Rose Tyler

Support staff

January 14, 2019 at 08:03

Hello,

To solve the problem without disabling the “Hide out of stock items from related products” option you can add && multislides->have_posts() in legenda/framework/theme-functions.php – https://prnt.sc/m6uyo2

Regards

#207018 Copied

kevin4hopes

Participant

January 20, 2019 at 16:18

It’s working !!
Thank for the support !

I will test with the next update.

#207291 Copied

Rose Tyler

Support staff

January 21, 2019 at 08:24

You’re welcome!

Regards

#207297 Copied
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