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Single product galery displays incorrectly with elementor disabled

This topic has 3 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Andrew Mitchell

Martin

Participant

October 24, 2023 at 10:15

Hello,

I have noticed that disabling Elementor causes display problems in the single product. The gallery thumbnails either are not displayed or off alignment.

I try to understand how elementor should affect the single product pages. I thought they were created by the theme (hooks excluded).

Best regards
Martin

Please, contact administrator
for this information.

#371334 Copied Theme version: 5.2.2.

2 Answers

Tony Rodriguez

Support staff

October 24, 2023 at 12:46

Hello, @Martin,

Thank you for using our theme and for contacting us.

We wish to inform you that we have deactivated the W3 Total Cache and Robin Image Optimizer plugins on your website. This action has successfully resolved the issue you were experiencing. It has been determined that the problem was caused by these two plugins.

Specifically, we examined the single product page on your site after deactivating the Elementor Pro plugin. We can confirm that the single product gallery is displaying correctly on your site.

Kindly attempt to clear your browser cache and check again. Please refer to the attached image for guidance.
https://postimg.cc/7JwdQjRR

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

#371353 Copied

Andrew Mitchell

Support staff

March 5, 2024 at 12:37

Dear Martin,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#385690 Copied
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Single product galery displays incorrectly with elementor disabled

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