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Single product image loads incorrectly, image loads fine on shop page

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

  • Avatar: erchnik
    erchnik
    Participant
    March 12, 2025 at 21:50

    Thanks in advance! I have integrated my woocommerce store with printify and selected the mockup and featured image i’d like to use for each product. the image shows for my shop page just fine, but on the single product page the image I selected loads initially but then switches to another from my media gallery. what is going on here? thanks again!

    EDIT: By selecting the default variation as ‘no default colors’ I was able to get my proper image to load. any other tips appreciated but this is more or less solved

    Please, contact administrator
    for this information.
    #437121 Copied
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 08:13

    Hello,

    Thank you for reaching out to us. We appreciate you sharing your experience and the solution you found. Selecting ‘no default colors’ as the default variation is indeed a good approach to ensure the correct image loads on the single product page.

    Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

    Best Regards,
    8Theme’s Team

    #437137 Copied
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