This topic has 6 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler
Hi,
I’ve noticed one of the products is not displaying properly, I’ve cleared cache, duplicate the product, but it doesn’t help. Could you check what the problem is?
Here is the link: https://wordpress-1006174-3548666.cloudwaysapps.com/product/aani-pure-cashmere-featherlight-scarf-wrap/?attribute_pa_color=lavander
Thanks
Jimmy
Hello, Jimmy,
Thank you for contacting us and for using XStore.
There is a critical error on the product page.
Please provide us with temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
I have entered details in the private content area
Hello, Jimmy,
Thank you for your response.
Please provide wp-admin access also.
Kind Regards,
8theme team
Here is the details:
Hello, Jimmy,
Thank you for your response.
We checked the critical issue on your website and found that the fatal error comes from “woo-advanced-discounts“ plugin on line 1410 → wp-content/plugins/woo-advanced-discounts/includes/class-wad-discount.php on line 1420 . It is not related to our theme.
Error log → https://prnt.sc/LNo8zg7vLxSm
Fix for such error should be added directly in the plugin’s file, so you need to contact the plugin’s author.
For this time we added a workaround solution in woo-advanced-discounts/includes/class-wad-discount.php but this fix will be removed after plugin update so they should implement it globally.
Before → https://prnt.sc/aPfJnQ5q-H-t
After → https://prnt.sc/6vYt1iEdAkHR
Describing you the issue in a few words we can tell you that $args[‘cross_sells’] does not contain products objects but only their ids. In such case, they should add conditions to check if there are full products objects or only ids for making the array_map function applied.
Kind Regards,
8theme team
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