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Single Product Page - by Christina - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

Christina

Participant

January 30, 2017 at 17:56

Hey,

My single product page is not showing the item picture, just white space, until you hoover over it and the zoom image then pops up…

I contacted WooCommerce thinking it was an issue with their software, but they told me to contact my theme developer.

How do we fix this issue?

Please, contact administrator
for this information.

#153499 Copied Theme version: 2.8 WooCommerce version: 2.4x

7 Answers

Rose Tyler

Support staff

January 31, 2017 at 08:52

Hello,

Could you please try to disable all 3-rd party plugins and then check.

Regards,
Rose Tyler.

#153526 Copied

Christina

Participant

January 31, 2017 at 15:10

Hey,

So I disabled some of them, but won’t this mess up how the site functions? For example, if I disable all of the plugins and it works to get the product picture to show back up, you would recommend not using those plugins?? But some of them are pretty important, like our password strength plugin, the WP ALL Import, Visual Composer, or even Ninja Forms……

Do you still recommend this for the fix, and if so, when I do deactivate and potentially reactivate, will my data be saved in those plugins so I do not have go through setting up or designing again?!

Thanks!

#153566 Copied Theme version: 2.8 WooCommerce version: 2.4x

Eva Kemp

Support staff

January 31, 2017 at 16:36

Hello,

Your settings will be saved as they are stored in the database.
Please disable the plugins. If product image appears, then activate plugins one by one to find out what exactly is breaking the functionality.
Let us know the result.

Regards,
Eva Kemp.

#153580 Copied

Christina

Participant

January 31, 2017 at 17:32

Ok, it was WP Rocket that was the issue.

I have reactivated the other plugins and everything is working just fine! Thanks!

I noticed that the pictures on the single product page are quite large and then when you hoover over them, it shows the original picture, which is considerably smaller….I thought the hoover was suppose to cause a “zoom in” affect?!

Any idea why this is happening?

#153585 Copied Theme version: 2.8 WooCommerce version: 2.4x

Eva Kemp

Support staff

February 1, 2017 at 10:40

Hello,

Your original image is too small. That’s why you have such issue.
You should either disable zoom effect in Theme Options > Single Product Page or upload high resolution image with minimum dimensions 600x600px.

Regards,
Eva Kemp.

#153625 Copied

Christina

Participant

February 1, 2017 at 17:19

Oh I see.

I will take care of that.

Thank you!

#153678 Copied Theme version: 2.8 WooCommerce version: 2.4x

Eva Kemp

Support staff

February 1, 2017 at 18:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#153685 Copied
Tagged: product, single, themes, woocommerce, wordpress
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