'Single Product Page' additional images creating large gap

This topic has 14 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

  • Avatar: thisisbolo
    thisisbolo
    Participant
    February 8, 2018 at 05:27

    ‘Single Product Page’ default page layout additional images is creating large gap between the image gallery under the main image. The gap only recedes when you click on swipe one of the additional images. See URL links in private content for example

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2018 at 11:45

    Hello,

    I’ve checked your site and do not see the problem. Is this solved?

    Regards

    Avatar: thisisbolo
    thisisbolo
    Participant
    February 26, 2018 at 06:20

    Hi Rose, no it hasn’t. Between the image gallery and the product description there’s a large gap created. It only adjusts then you use the image gallery or reload the page. Please take a look at the link below. Seems to be affecting Safari web browser.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2018 at 14:08

    Hello,

    Sorry, but I can’t see the problem.
    It would be hugely helpful to us if you are able to indicate any steps taken up until the issue occurred. We may need to be able to recreate your issue on our end, and having this information would help with that. Please, be as specific as possible.
    What version of theme and WC do you use on site?

    Regards

    Avatar: thisisbolo
    thisisbolo
    Participant
    February 28, 2018 at 04:50

    Hi Rose – Thanks for your help. I’ve documented steps taken to replicate this issue in detail. See private content.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2018 at 09:50

    Hello,

    Please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: thisisbolo
    thisisbolo
    Participant
    February 28, 2018 at 17:25

    Hi Rose – thank you. See private content.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2018 at 09:26

    Hello,

    Please check now. We’ve made changes in xstore-child/woocommerce/single-product/product-image.php file.

    Regards

    Avatar: thisisbolo
    thisisbolo
    Participant
    March 2, 2018 at 14:38

    Thank you Rose. Has this been updated in the latest theme update?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2018 at 15:02

    Hello,

    You’re welcome!
    This was done via child theme, even after parent theme update it should work fine. There was a specific issue, so we did not include the fix in last theme update.

    Regards

    Avatar: thisisbolo
    thisisbolo
    Participant
    March 2, 2018 at 16:04

    Ok – thanks Rose. Could you help me understand how this is a specific issue. Does it have to do with a plugin conflict or my theme style sheet? Ideally, I’d like to know the root cause?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2018 at 16:47

    Hello,

    There was autoheight for the carousel on single product page, that created such situation in Safari. Maybe, in one of next theme updates, will be added additional option for it. The autoheight is required for some clients who use images with different sizes, for now.

    Regards

    Avatar: thisisbolo
    thisisbolo
    Participant
    March 2, 2018 at 17:12

    Thanks for clarifying Rose. I appreciate it!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 2, 2018 at 19:26

    You are welcome!

    Regards

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