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'Single Product Page' additional images creating large gap

This topic has 14 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

thisisbolo

Participant

February 8, 2018 at 05:27

‘Single Product Page’ default page layout additional images is creating large gap between the image gallery under the main image. The gap only recedes when you click on swipe one of the additional images. See URL links in private content for example

Please, contact administrator
for this information.

#184323 Copied Theme version: 4.18 WooCommerce version: 3.3.1

13 Answers

Rose Tyler

Support staff

February 8, 2018 at 11:45

Hello,

I’ve checked your site and do not see the problem. Is this solved?

Regards

#184393 Copied

thisisbolo

Participant

February 26, 2018 at 06:20

Hi Rose, no it hasn’t. Between the image gallery and the product description there’s a large gap created. It only adjusts then you use the image gallery or reload the page. Please take a look at the link below. Seems to be affecting Safari web browser.

Please, contact administrator
for this information.

#186246 Copied

Rose Tyler

Support staff

February 26, 2018 at 14:08

Hello,

Sorry, but I can’t see the problem.
It would be hugely helpful to us if you are able to indicate any steps taken up until the issue occurred. We may need to be able to recreate your issue on our end, and having this information would help with that. Please, be as specific as possible.
What version of theme and WC do you use on site?

Regards

#186347 Copied

thisisbolo

Participant

February 28, 2018 at 04:50

Hi Rose – Thanks for your help. I’ve documented steps taken to replicate this issue in detail. See private content.

Please, contact administrator
for this information.

#186571 Copied Theme version: 4.20 WooCommerce version: 3.3.3

Rose Tyler

Support staff

February 28, 2018 at 09:50

Hello,

Please provide temporary wp-admin and FTP access in Private Content.

Regards

#186619 Copied

thisisbolo

Participant

February 28, 2018 at 17:25

Hi Rose – thank you. See private content.

Please, contact administrator
for this information.

#186723 Copied

Rose Tyler

Support staff

March 1, 2018 at 09:26

Hello,

Please check now. We’ve made changes in xstore-child/woocommerce/single-product/product-image.php file.

Regards

#186780 Copied

thisisbolo

Participant

March 2, 2018 at 14:38

Thank you Rose. Has this been updated in the latest theme update?

#186975 Copied

Rose Tyler

Support staff

March 2, 2018 at 15:02

Hello,

You’re welcome!
This was done via child theme, even after parent theme update it should work fine. There was a specific issue, so we did not include the fix in last theme update.

Regards

#186977 Copied

thisisbolo

Participant

March 2, 2018 at 16:04

Ok – thanks Rose. Could you help me understand how this is a specific issue. Does it have to do with a plugin conflict or my theme style sheet? Ideally, I’d like to know the root cause?

#186989 Copied

Rose Tyler

Support staff

March 2, 2018 at 16:47

Hello,

There was autoheight for the carousel on single product page, that created such situation in Safari. Maybe, in one of next theme updates, will be added additional option for it. The autoheight is required for some clients who use images with different sizes, for now.

Regards

#186999 Copied

thisisbolo

Participant

March 2, 2018 at 17:12

Thanks for clarifying Rose. I appreciate it!

#187003 Copied

Olga Barlow

Support staff

March 2, 2018 at 19:26

You are welcome!

Regards

#187022 Copied
Tagged: additional images, gap, single-product page, woocommerce, wordpress
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