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Single Product page doesn't work properly

This topic has 10 replies, 4 voices, and was last updated 4 years ago ago by Evgeny Babychuk

Evgeny Babychuk

Participant

February 16, 2021 at 19:35

Hello there. Just recently stop showing a single product page correctly. It shows only a long description. I’m not sure what could cause the problem. Maybe the Woocomerce update.

Please assist.
Thank you.

#274643 Copied Theme version: 7.2.4.1

9 Answers

Evgeny Babychuk

Participant

February 16, 2021 at 19:36

The link: soxos.ca

#274644 Copied

Rose Tyler

Support staff

February 16, 2021 at 19:47

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#274649 Copied

Muhammad Zaki

Participant

February 16, 2021 at 19:56

Hello!

Thanks for getting in touch with us. My name is Muhammad and I will be your support rep.

It looks like you are using the single product page builder not the regular single page.

Can you please share the wp-admin details so I can check it for you and guide you accordingly?

Thank you!

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Evgeny Babychuk

Participant

February 16, 2021 at 21:33

Hello Muhammad,
Thank you for your reply. Here is access.

Please contact administrator
for this information.

#274672 Copied

Rose Tyler

Support staff

February 17, 2021 at 09:45

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check then.
Update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#274737 Copied

Evgeny Babychuk

Participant

February 17, 2021 at 19:07

Hello Rose,

I’ve disabled all plugins which not come bundled and updated the theme with core but unfortunately, it still doesn’t work. Are there any solutions for that?

Thank you.

#274860 Copied

Evgeny Babychuk

Participant

February 17, 2021 at 20:31

Also, I’ve noticed it’s only Elementor products missing the single product page.

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Olga Barlow

Participant

February 17, 2021 at 23:50

Hello,

You set the layout to Elementor Full width in the Elementor settings and it caused the mentioned error. Use Theme in these settings https://prnt.sc/zwk3q2
Check your site now.

Regards

#274911 Copied

Evgeny Babychuk

Participant

February 18, 2021 at 00:53

It is solved now. Thank you for getting me what I was looking for. I really appreciate your support!

P.S.
For some reason, I can close the topic. When I click nothing happened.

#274917 Copied
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