Single Product Page – Featured Image Loading Error

This topic has 6 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

  • Avatar: lucas9rodriguez
    lucas9rodriguez
    Participant
    October 9, 2017 at 22:44

    Hello,

    For some reason the featured image on a single product page will not load. I’ve ran through multiple theme options and page settings and was not able to resolve the problem. The thing that is most suprising is that the gallery images will load with no problem with the exact same image.

    Thanks,

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 08:05

    Hello,

    Could you please provide link to your site and wp-admin access in Private Content?

    Regards

    Avatar: lucas9rodriguez
    lucas9rodriguez
    Participant
    October 10, 2017 at 17:57

    All product pages behave the same way. Please notify me when you find the solution.

    Thanks,

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2017 at 08:31

    Hello,

    When I disabled all 3rd-party plugins, product images got working https://prnt.sc/gvi0yt.
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards

    Avatar: lucas9rodriguez
    lucas9rodriguez
    Participant
    October 11, 2017 at 16:17

    Looks like it’s fixed now. Thanks for your quick work.

    All the best,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2017 at 16:21

    You’re welcome!

    Regards

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The issue related to '‘Single Product Page – Featured Image Loading Error’' has been successfully resolved, and the topic is now closed for further responses

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