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Single product page gallery – thumbnails size problem.

This topic has 5 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Błażej

Participant

July 24, 2024 at 17:38

I have a problem with the bottom thumbnails the main product photo. When I edit the single product page in elementor, everything looks perfect. Unfortunately, everything falls apart during live viewing. Instead of the main photo, there are only smaller versions, or after the main photo, the rest of the gallery is displayed, but in the same sizes as the main photo. I tried disabling other plugins but it did not solve the problem. I tried to switch to the old builder, but it also didn’t work. Please help, below are the support access details. The website is currently under construction mode. Pls dont turn it off.

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#406795 Copied Theme version: 9.3.15

4 Answers

Tony Rodriguez

Support staff

July 25, 2024 at 06:26

Hello, @Błażej,

Thank you for contacting us and for using XStore.

We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please temporarily disable any cache plugin and CDN on your site and check again.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We trust these resources will assist you in updating your site smoothly.

If the issue persists, please provide your site valid/working wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

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Błażej

Participant

July 25, 2024 at 12:11

I feel like I’ve tried everything. The template as well as the xstore plugin are updated. I am sending the correct login details in private content

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#406930 Copied

Tony Rodriguez

Support staff

July 25, 2024 at 13:10

Hello, @Błażej,

Thank you for your prompt response.

We are pleased to inform you that we have successfully updated the XStore theme and core plugin on your website. Additionally, all necessary patches have been applied.

Please clear your browser cache to ensure optimal performance and check your site again.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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#406951 Copied

Andrew Mitchell

Support staff

July 26, 2024 at 12:35

Dear Błażej,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

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Tagged: guide, single product page gallery, solution, themes, thumbnails size problem, woocommerce, wordpress
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Single product page gallery – thumbnails size problem.

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