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Single product page image - by jumajuma - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

jumajuma

Participant

February 14, 2015 at 11:38

I’m trying to make my page look like the demo:

https://www.8theme.com/demo/royal/?product=fruits-6

My main image is a funky size and when you scroll over the image gets smaller, not larger.

Here’s my site:

http://www.themenumaster.com/menu-plan/menu-2/

I have played around with various sizes in woocommerce, including the the recommended size from the Royal documentation, but can’t get it to work. The homepage image size works fine.

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10 Answers

Eva Kemp

Support staff

February 14, 2015 at 15:29

Hello,

Your original image is too small – 450px × 600px, but it should be 712px × 950px approximately or larger. Please reupload original image with higher resolution.

Thank you.
Regards,
Eva Kemp.

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jumajuma

Participant

February 14, 2015 at 17:38

I tried uploading a 712×950 png version of the photo but it says HTTP error in the media library and won’t upload.

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Eva Kemp

Support staff

February 14, 2015 at 20:10

Hello,

That error may be caused by your server configuration. Please refer to these articles
https://wordpress.org/support/topic/http-error-in-media-upload-tool
http://wordpress.stackexchange.com/questions/59763/how-to-fix-http-error-when-uploading-images

Thank you.
Regards,
Eva Kemp.

#42365 Copied

jumajuma

Participant

February 14, 2015 at 23:48

Based on those articles, this has been a problem for years, and there doesn’t seem to be a consensus as to the solution. And most of the answers involve coding, which I know nothing about.

I get the error for png files but not jpg. Does that narrow down the list of potential causes?

If this is a server problem, do I contact my host and let them fix it?

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Eva Kemp

Support staff

February 16, 2015 at 09:18

Hello,

Yes, you need contact your host to fix that issue.

Regards,
Eva Kemp.

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jumajuma

Participant

February 17, 2015 at 00:05

I contacted the host, they looked into it, the hosting is not the issue. They are still trying to help me, I gave them my login info and they uploaded a png file no problem.

This wasn’t an issue with my old theme, it has something to do with the new theme. Do you have any other ideas as to what the problem might be?

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Olga Barlow

Support staff

February 17, 2015 at 11:26

Hello,

Please, provide admin panel and FTP accesses.

Regards,
Olga Barlow

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jumajuma

Participant

February 17, 2015 at 21:58

My host and I were able to weed the problem down to the Woocommerce plugin. When it is off, I can upload png files just fine. But then the site doesn’t work.

Please, contact administrator
for this information.

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jumajuma

Participant

February 18, 2015 at 07:48

Is there a fix for this Woocommerce/Theme incompatability?

Also, the single product page image is still messed up. Like I said on the 14th, “my main image is a funky size and when you scroll over the image gets smaller, not larger.” Is it fixable?

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Eva Kemp

Support staff

February 18, 2015 at 09:03

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

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