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Single product page image not showing correctly

This topic has 11 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

Kre8

Participant

September 28, 2021 at 13:21

Hi I am building a website with the xstore theme but the product image is not loading correctly, the bottom of the images are being cut off by the thumbnail caracel

Please, contact administrator
for this information.

#303744 Copied Theme version: Version: 8.0.7 WooCommerce version: Version 5.8.1

10 Answers

Olga Barlow

Support staff

September 28, 2021 at 17:48

Hello,

Keep Product Gallery Slider Auto-Height option disabled https://prnt.sc/1tyw3jw and check now.

Regards

#303789 Copied

Kre8

Participant

October 3, 2021 at 19:33

Please contact administrator
for this information.

#304368 Copied

Olga Barlow

Support staff

October 4, 2021 at 15:08

Hello,

Provide us with FTP access to your site to check the issue with the image if you want to use Auto height opton.

Regards

#304429 Copied

Kre8

Participant

October 4, 2021 at 17:16

please find attached

Please contact administrator
for this information.

#304479 Copied

Olga Barlow

Support staff

October 5, 2021 at 10:27

Hello,

Thank you. I passed issue to our developers. I’ll inform you once they fix the problem.

Regards

#304563 Copied

Kre8

Participant

October 12, 2021 at 09:45

nothing has been fixed yet, is there a problem?

#305234 Copied

Olga Barlow

Support staff

October 13, 2021 at 08:57

Hello,

Take our apologies for the delay. Our developers have a lot of requests these days and they have not fixed the mentioned issue with the auto-height yet. I’ll do my best to speed them up.
Sorry for this inconvenience.

Regards

#305326 Copied

Olga Barlow

Support staff

October 13, 2021 at 15:04

Hello,

I see that you use Cloudflare CDN because we don’t see our changes in scripts. Could you, please, log in to your account https://www.mean-t.com/wp-admin/options-general.php?page=cloudflare#/login to allow us to clear the CDN cache when we need that.

Regards

#305374 Copied

Kre8

Participant

November 7, 2021 at 02:59

I have now logged in to Cloudflare so I hope you can fix the problem.

#307826 Copied

Rose Tyler

Support staff

November 8, 2021 at 16:46

Hello,

Clear cache and check now https://gyazo.com/af1a173cac758f4a4bc2a95710cb1b15

Regards

#307928 Copied
Tagged: best selling, correctly, image, showing, single product, themes, woocommerce
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