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Single Product page is having issues – Only Product page builder works properly

This topic has 5 replies, 2 voices, and was last updated 3 years ago ago by Bon.

Bon.

Participant

December 8, 2021 at 15:07

Hello,
All these issues happen to my fresh new installation.
When I don’t use the single product page builder, some elements in the product page are not working properly. Most of the layouts are not displayed correctly, gallery is messed up in most layouts, tabs are not working (you click on them and nothing is happening – they just add the #anchor-link to the url) and related products slider is not working. All issues are fixed if I choose to build the product page with the builder.

#311268 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

4 Answers

Olga Barlow

Support staff

December 8, 2021 at 17:41

Hello,

Take our apologies if you faced any inconvenience using our theme.
Could you, please, provide us with WP Dashboard access to your site? We’ll check and help you.

Regards

#311298 Copied

Bon.

Participant

December 8, 2021 at 19:13

Thank you for your response

Please contact administrator
for this information.

#311318 Copied

Olga Barlow

Support staff

December 9, 2021 at 11:42

Hello,

Checked your product and seems the gallery works fine https://recordit.co/vzyMwsQo5R
I have created an example of the home page if you would not mind. If you don’t like that you can change the home page in Settings > Reading.

Regards

#311397 Copied

Bon.

Participant

December 9, 2021 at 13:52

That is really weird, it was really messed for me before… I guess I had some cache enabled or something else I can’t think right now. Thanks for your time and sorry for the trouble!

#311418 Copied
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Single Product page is having issues – Only Product page builder works properly

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