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Single product page PHP issues in et-core-plugin/app/models/customizer/theme-options/global/callback

This topic has 5 replies, 4 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Martin
    Martin
    Participant
    June 6, 2024 at 08:18

    PHP error on the page:

    et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 2934

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #398391 Copied Theme version: 9.3.11
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2024 at 09:01

    Hello, Martin,

    Thank you for reaching out to us.

    Please provide URL of the page, temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #398399 Copied
    Avatar: Martin
    Martin
    Participant
    June 8, 2024 at 03:08

    Warning Undefined array key “align” –
    wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php:2934
    single_product_bulder_content_callback()
    wp-content/themes/xstore/woocommerce/content-single-product-builder.php:62
    load_template(‘wp-content/themes/xstore/woocommerce/content-single-product-builder.php’)
    wp-content/plugins/woocommerce/includes/wc-core-functions.php:284
    wc_get_template_part()
    wp-content/themes/xstore/woocommerce/content-single-product.php:15
    load_template(‘wp-content/themes/xstore/woocommerce/content-single-product.php’)
    wp-content/plugins/woocommerce/includes/wc-core-functions.php:284
    wc_get_template_part()
    wp-content/themes/xstore/woocommerce/single-product.php:32

    Please contact administrator
    for this information.
    #398711 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2024 at 07:38

    Dear @Martin,

    I hope this message finds you well. We have thoroughly reviewed several products on your website and have not encountered the error reported, even after enabling debugging in the wp-config.php file.

    Could you kindly provide the URLs where the issue is apparent, or share the steps to reproduce the error? For confidentiality, please send this information through a private channel.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #398875 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 15, 2024 at 08:00

    Dear Martin,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #399914 Copied

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