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Single Product Page – Tabs Disappeared

This topic has 6 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

Go-Promo

Participant

April 22, 2015 at 21:12

Hi,

I’m building this site with lots of add-ons & plugins, and somewhere along the way the Tabs functionality disappeared on the Theme. The Reviews/More Info tabs show the headers, but do not show that tab’s content when clicked.

Example is seen here: http://goo.gl/zgq3ar

(Switch from ‘Additional Information’ to ‘Reviews’ etc… does nothing.)

I’ve disabled all plugins to get back to the base Wootheme, but nothing is working to show this content. Please help!

Please, contact administrator
for this information.

#58847 Copied Theme version: 1.4 WooCommerce version: 2.3.8

5 Answers

Robert Hall

Support staff

April 22, 2015 at 21:36

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#58857 Copied

Go-Promo

Participant

April 22, 2015 at 22:20

See private content reply.

Please, contact administrator
for this information.

#58860 Copied

Eva Kemp

Support staff

April 23, 2015 at 11:47

Hello,

I’ve just checked the tabs and they are clickable and content is shown for each tab.
Please check it again and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#59021 Copied

Go-Promo

Participant

April 23, 2015 at 13:52

Hi Eva,

Thanks for checking but I’m still seeing the same error. The tabs are clickable, but they don’t show any other content. The reviews tab should show customer reviews, but does not. Even if you click near the price up top where it says ‘4 customer reviews’, the reviews themselves don’t actually show. I’ve flushed the cache a few times.

In addition, the homepage has a Featured Products section and a few other tabs that do not show any products. It’s the same issue there… tabs, but no content.

I noticed a theme update is now required and this message “Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.”

Should I expect my site to break each time a theme update is needed?

#59084 Copied

Eva Kemp

Support staff

April 23, 2015 at 16:42

Hello,

That message doesn’t effect your site at all. You can hide it.
Sorry, but we can’t replicate the issue you described, all reviews are shown:
https://s3.amazonaws.com/fvd-data/notes/168674/1429803654-kUPSPe/screen.png

Please try to check the site in another browser.

Thank you.
Regards,
Eva Kemp.

#59224 Copied
Tagged: disappeared, page, product, single, tabs, templates, woocommerce, wordpress
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