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Single product page "The image could not be loaded."

This topic has 17 replies, 4 voices, and was last updated 8 years, 8 months ago ago by Robert Hall

dzivnieks

Participant

April 4, 2016 at 19:11

Hello!

I have inserted new products and the single product lightbox show “The image could not be loaded.”. It schow it only on large images.

Please, contact administrator
for this information.

#119996 Copied

16 Answers

dzivnieks

Participant

April 4, 2016 at 19:23

It is not only on large images.

#119997 Copied

Eva Kemp

Support staff

April 4, 2016 at 19:27

Hello,

Please update Woocommerce plugin and delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from the theme package.
Also show a direct page where issue persists.

Regards,
Eva Kemp.

#119998 Copied

dzivnieks

Participant

April 5, 2016 at 09:41

I updated the Woocommerce to 2.5.5 and reuploaded the “woocommerce”, but the problem was not resolved.

I found the problem. I add product image. Then I add product variation, but I do not add image for each variation. And when click ok image it shows the text “The image could not be loaded.”. If I add the variation image it is ok, but the all variation images is the same. Cann it take from product image?

Please, contact administrator
for this information.

#120042 Copied

Jack Richardson

Support staff

April 5, 2016 at 10:18

Hello,

Please provide us with FTP credentials.

Thank you.
Best regards,
Jack Richardson.

#120048 Copied

dzivnieks

Participant

April 5, 2016 at 17:11

ok

Please, contact administrator
for this information.

#120135 Copied

Jack Richardson

Support staff

April 5, 2016 at 18:33

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#120142 Copied

dzivnieks

Participant

April 5, 2016 at 18:41

Sorry

Please, contact administrator
for this information.

#120146 Copied

Jack Richardson

Support staff

April 5, 2016 at 19:43

Hello,

This is a theme bug which will be fixed in the next theme update.
Please take our apologies for inconveniences.

Best regards,
Jack Richardson.

#120150 Copied

dzivnieks

Participant

April 6, 2016 at 14:44

Ok I will wait.

Another question. The Open Sans font dont work on my site. In css in body is font-family: “Open Sans”;

But it not work. The cann not find reference to google font.

#120230 Copied

Eva Kemp

Support staff

April 6, 2016 at 16:10

Hello,

Please specify for what elements you want to set Open Sans font.

Regards,
Eva Kemp.

#120245 Copied

dzivnieks

Participant

April 6, 2016 at 16:16

For text. The h1,h2, … work “Georgia, Arial”.
The body text must be in Open Sans, but ir dont work. In the demo the font “Open Sans” work and it is different.

Please, contact administrator
for this information.

#120250 Copied
Eva Kemp

Support staff

April 6, 2016 at 16:32
Hello,

As I see font family for “body” element is “Open San” http://storage5.static.itmages.com/i/16/0406/h_1459956660_7693542_3b32ccb7a2.png .
To change for h1, h2, etc. tags please use this css code:
```
h1, h2, h3, h4, h5, h6 {
    font-family: Open Sans !important;
}
```
Regards,
Eva Kemp.
#120261 Copied
dzivnieks

Participant

April 6, 2016 at 17:17

Yes in css file it set to Open Sans but the font work not. The font is different.

https://www.8theme.com/demo/legenda/about-us/

the font size 13px Open sans is difenrent as in my site and I have changed the font size 14px, but it stil smaller as demo. And the font looks different.

#120279 Copied

Eva Kemp

Support staff

April 6, 2016 at 18:24

Hello,

I’ve imported extended Open Sans font in your child style.css file:
@import url(https://fonts.googleapis.com/css?family=Open+Sans&subset=latin,latin-ext);

Please check the page now.

Regards,
Eva Kemp.

#120284 Copied

dzivnieks

Participant

April 7, 2016 at 08:04

Thanks. Its works.

#120318 Copied

Robert Hall

Support staff

April 7, 2016 at 08:38

Hello,

You’re welcome!

Regards,
Robert Hall

#120324 Copied
Tagged: image, loaded, single-product page, themes, woocommerce, wordpress
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Single product page "The image could not be loaded."

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