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Single product page: There has been a critical error on this website.

This topic has 5 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

HARITS

Participant

May 30, 2024 at 14:53

Error on single product page: “There has been a critical error on this website.” The issue occurs with the X Store theme, but it works fine when I switch to a different theme.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#397366 Copied Theme version: 9.3.11

4 Answers

Rose Tyler

Support staff

May 30, 2024 at 15:28

Hello,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#397371 Copied

HARITS

Participant

May 30, 2024 at 16:02

Send

Please contact administrator
for this information.

#397381 Copied

Rose Tyler

Support staff

May 30, 2024 at 16:14

Hello,

We are pleased to inform you that the previous issue has been resolved. Kindly verify the fix at your earliest convenience.

However, we are currently unable to establish a connection to the FTP server as per the screenshot provided: https://prnt.sc/mXVbJ6v8vEsc. We kindly request that you provide us with the correct FTP access credentials to enable us to investigate the issue more thoroughly.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#397383 Copied

Andrew Mitchell

Support staff

May 30, 2024 at 16:18

Dear HARITS,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#397385 Copied
Tagged: critical website error fix, effective wordpress error solutions, resolve woocommerce errors, single product page error, woocommerce error solution, wordpress templates troubleshooting, wordpress woocommerce assistance
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The issue related to '‘Single product page: There has been a critical error on this website.’' has been successfully resolved, and the topic is now closed for further responses

Single product page: There has been a critical error on this website.

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