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Single Product pages are a mess - by lexiecouture

This topic has 24 replies, 3 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

lexiecouture

Participant

May 5, 2014 at 21:41

Hello my product pages all of the sudden displays large photos, and the pages are jumbled looking instead of looking like a neat product page with a photo and description thats boxed beside the photo, the way they looked before. I’ve even tried to deleting photos from the product pages or altering wording and such and the page won’t change. Can any one help me ?

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#2771 Copied

23 Answers

Eva Kemp

Support staff

May 6, 2014 at 13:57

Hello,

Could you please provide us with the credentials to wp-admin panel?

Regards,
Eva Kemp.

#2811 Copied

lexiecouture

Participant

May 6, 2014 at 15:38

Hello its

Please, contact administrator
for this information.

#2847 Copied

Eva Kemp

Support staff

May 6, 2014 at 16:09

Hello,

As I see you have theme version 1.5 and the new one is 2.1. Please update the theme to the latest version. Here you can see the tutorial how to update theme.
If it doesn’t resolve the problem please let us know.

Regards,
Eva Kemp.

#2852 Copied

lexiecouture

Participant

May 6, 2014 at 16:11

Ive been trying to update the them the past few days, Ive tried 4 times from the dashboard and from the ftp but it keeps saying the style sheet is missing 🙁

#2853 Copied

Eva Kemp

Support staff

May 6, 2014 at 19:05

Have you made any changes to the theme files?
Please upload the archive with the latest theme version and we’ll try to update it for you.
Also don’t forget to create a back up of files and database before.

Regards,
Eva Kemp.

#2874 Copied

lexiecouture

Participant

May 6, 2014 at 19:07

No I haven’t made any changes, just about an hour ago I tried uploading the archive of the theme files, and I went and looked at the themes from the dashboard and it doesn’t show anything new

#2875 Copied

Eva Kemp

Support staff

May 6, 2014 at 19:46

Has the archive been uploaded into the theme folder? Do you see it via FTP?
Please provide us FTP login information to check it from our side.

Regards,
Eva Kemp.

#2883 Copied

lexiecouture

Participant

May 6, 2014 at 19:48

IM not sure I see an archive file?

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#2885 Copied

Eva Kemp

Support staff

May 6, 2014 at 20:33

Which folder have you uploaded it to? The archive should be Legenda_v2.1.zip.
If you have problems with uploading you should ask your host for assistance.

Regards,
Eva Kemp.

#2889 Copied

lexiecouture

Participant

May 8, 2014 at 18:24

I was finally able to get the new theme uploaded but now it won’t instal the visual composer it keeps saying this :

The plugin does not have a valid header.
Downloading install package from https://www.jadorelexiecouture.com/wp-content/themes/legenda 2/framework/plugins/js_composer.zip…

Download failed. Internal Server Error

#3135 Copied

Eva Kemp

Support staff

May 8, 2014 at 18:50

Hello,

I’ve installed VC plugin via FTP.
It’s activated now. Please check.
Please read the documentation carefully how to use new VC: https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

Regards,
Eva Kemp.

#3142 Copied

lexiecouture

Participant

May 9, 2014 at 03:06

Thank you so much for your help!!! I have one last question! Since the theme updated, I have this large blank white space on the bottom of the homepage beneath the social media icons, is there any way to remove that?

#3179 Copied

Eva Kemp

Support staff

May 9, 2014 at 16:43

Hello,

Please add the following code into custom.css file:

html {overflow: hidden;}

Here you can watch how to create custom.css.

Regards,
Eva Kemp.

#3214 Copied

Lucaso

Participant

May 10, 2014 at 20:53

Hi! I had the same problem as lexiecouture. But I installed it manually via FTP. It works, but I need to activate the plugin now. How can I do it?
Thanks

#3304 Copied

Eva Kemp

Support staff

May 11, 2014 at 21:20

Hello @Lucaso,

To activate a plugin go to Plugins > Installed plugins in admin panel and find the plugin you need to enable, click “Activate” and that’s it.

Regards,
Eva Kemp.

#3338 Copied

Lucaso

Participant

May 12, 2014 at 20:55

Yep, I did it. But I need license key to activate this plugin (JS Composer?)

#3461 Copied

Eva Kemp

Support staff

May 13, 2014 at 12:49

Hello,

Have you installed the plugin of the latest version or the one that was provided with our theme in the archive?

Regards,
Eva Kemp.

#3493 Copied

Lucaso

Participant

May 13, 2014 at 18:37

Hi, I installed the version that came with the theme.
Thanks, Lucas

#3543 Copied

Eva Kemp

Support staff

May 13, 2014 at 18:49

Hello,

Could you please provide us with FTP and admin panel credentials in Private Content to check the issue?

Regards,
Eva Kemp.

#3550 Copied

Lucaso

Participant

May 13, 2014 at 18:55

No problem. Thanks

Please, contact administrator
for this information.

#3551 Copied

Eva Kemp

Support staff

May 13, 2014 at 19:14

Hello,

I’ve checked the VC plugin and it’s activated and working fine. If you’re trying to update it to the latest version then you have to buy it yourself or wait for a new theme update where all plugins will be updated.

Regards,
Eva Kemp.

#3553 Copied

Lucaso

Participant

May 13, 2014 at 19:23

Oh, thank you very much!I think I’ll wait for the theme update.¨
I appreciate your help.
Lucas

#3554 Copied

Eva Kemp

Support staff

May 13, 2014 at 20:36

You’re always welcome.

Regards,
Eva Kemp.

#3559 Copied
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