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Single product pages are not showing as supposed in the theme

This topic has 18 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

AmbasciatoreGusto

Participant

November 22, 2017 at 14:56

Hi,

I inherited the website http://www.ambasciatoregusto.com from an old webmaster that created the shop for my current client. As I couldn’t get any support from her I had to buy again the template on Envato in order to get support from your side.

It is a multilingual webiste and the old webmaster created a child theme that it is active and in use right now. The problems I am experiencing are basically the ones below:

1) These are the 3 shops:
http://www.ambasciatoregusto.com/negozio/
http://www.ambasciatoregusto.com/en/shop/
http://www.ambasciatoregusto.com/de/online-shop/
if I switch between the grid and list view on the list view product category and excerpt are not showing right below the product title. What should I do in roder to show those info as here https://www.8theme.com/demo/legenda/product-category/men/
On both views each item in the list <li> shows a dot (lyst-style is missing), I know how to solve it with css and I wrote a tag for the grid view, but it shouldn’t happen if everything was fine, so it might be good to check this too.

2) If you have a look at the product pages the product information block it is not showing. You will easily see that product image, thumbnails, product code, category, excerpt, quantity and add to cart are not there. If I upload sizing guide images, they won’t appear neither.

3) As it is a multilanguage website how can I show a different block of content on top of each shop? I need the same chop of text translated into different languages.
Now you will see there is an English intro text. that has been set in the Theme Options under Shop > Product Page Banner. If I delete that and set a different copy on each shop page the English copy will still show up in the Product Page Banner and on the pages too. I tried million times. How should I do it with WPML?

3) If I modify the settings on the “Product Page Layout” and “Single Product Page” nothing happens. No sidebar, no share buttons are appearing, no product name etc.

Fede

Please, contact administrator
for this information.

#178345 Copied

17 Answers

Rose Tyler

Support staff

November 22, 2017 at 15:06

Hello,

What woocommerce version do you use?
Could you please provide wp-admin access in Private Content?
Do you have these problems if parent theme activated?

Regards

#178346 Copied

AmbasciatoreGusto

Participant

November 22, 2017 at 15:14

I forgot to mention I tried to enable parent theme and got the same result.

#178347 Copied

Rose Tyler

Support staff

November 22, 2017 at 15:17

Please provide wp-admin access in Private Content.
Also, if you want to translate some Theme Options go to WPML > String translation > scroll down and press on “Translate texts in admin screens” link.
You’ll see list of fields, choose the fields you’d like to translate and press “Export selected strings as PHP code to be added to the theme code” button. After that go back to String Translation section and translate necessary content http://wpml.org/documentation/getting-started-guide/string-translation/

Regards

#178348 Copied

AmbasciatoreGusto

Participant

November 22, 2017 at 15:17

Hi,
the WC version is 3.2.4
I provided access to the admin in the private content.

Please, contact administrator
for this information.

#178349 Copied WooCommerce version: 3.2.4

Rose Tyler

Support staff

November 22, 2017 at 15:20

You use latest woocommerce version but old theme version, so need to update theme https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gzbjpp
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

Regards

#178351 Copied

AmbasciatoreGusto

Participant

November 22, 2017 at 15:39

Ok, let me follow the process you suggested above. I will come back to you tomorrow confirming if everything it is right and clear to me or if I still expreience any problem with the template.
Thanks for your prompt reply

#178356 Copied

Rose Tyler

Support staff

November 22, 2017 at 15:41

You’re welcome!

Regards

#178358 Copied

AmbasciatoreGusto

Participant

November 22, 2017 at 17:11

Hi,

I could solve the issue with WPML and translated the copy at the top of the shop, thanks for the instruction.

I updated the theme and now problems I mentioned to you it looks like they are solved ( for instance http://www.ambasciatoregusto.com/prodotto/nduja-piccante-calabrese/), but all my layout is broken and I need to solve a huge amount of issues. TI wanted to start fix them, but when I click on the 8Theme Options I get a message “You are not allowed to access this page”, I am basically locked out of that area.

As I mentioned a webmaster did the website for the client before me, she bought the template long time ago and had her purchase code that was not disclosed to the client nor to me, so in order to provide support and solve all the client’s requests I was forced to buy again the template now at Envato.

Is this causing the issue? Please let me know if this can be solved as I am skrewed with the client in that case.

Fede

#178388 Copied

AmbasciatoreGusto

Participant

November 22, 2017 at 17:14

I deleted the woocommerce folder and uplopaded the theme update with FTP replacing the old folder. Now it is asking me to do the setup wizard, can I skip this part or is there anything I have to do there as well?

#178389 Copied

AmbasciatoreGusto

Participant

November 22, 2017 at 18:14

Problem solved.
Now I have other 2 issues.

1) If I add the translations for a certain string in WPML translations show up for the next 10 minutes, each language division has his own and everything seems fine.

After 10 minutes if I jump back to the page only the EN one it is showing, all others are gone.

2) the other issue it is related to woocommerce as the quantity field seems it is broken, something it is wrong with it and no additional css rules written by me or the previous webmaster are clashing with it. An example: http://www.ambasciatoregusto.com/prodotto/olio-extra-vergine-doliva-bio/

#178397 Copied

Rose Tyler

Support staff

November 23, 2017 at 08:25

Hello,

I am glad that you sorted out.
1) Please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the WPML problem.
2) Is the problem solved http://prntscr.com/he3ry7 ?

Regards

#178413 Copied
AmbasciatoreGusto

Participant

November 23, 2017 at 14:53
Hi, yes problem 2 looks like it’s solved.

Regarding the issue with WPML I tried what you said but unfortunately nothing changed. When I update the translation in the string stranslation window and I refresh the shop page I see my new content, but after a few minutes it goes back to the english version all the time.
https://my.pcloud.com/publink/show?code=XZJVc07Z9koKkQVEniQNcSqmPOKBbLo5OgBk

I notice in the field this chop of code appears all the time immediately after the string:
```
<div class="pcl_tooltip_box" style="display: none;">Image already added
<div class="arrow border"> </div>
<div class="arrow"> </div>
</div>
<div class="pcl_global_mask"> </div>
```
I noticed this in other templates I was working with in the last 3 months, do you have any idea about what it might be? something related to the latest WordPress updates?

Another issue is what I mentioned so far it is the list view of my items: https://my.pcloud.com/publink/show?code=XZSVc07ZcJAQYU5SjHXB2exsn3jdjjhGzJr7

It should be like in the demo: https://my.pcloud.com/publink/show?code=XZfVc07ZREFRADu7Y9BRDSSGSjMJ7b6SGuJV but it is not. Layout it is broken, info are missing and a dot is appearing before each list item.

Fede
#178485 Copied
Rose Tyler

Support staff

November 23, 2017 at 16:14

Could you please create new separate topics for different questions to prevent misunderstanding?

Regarding the issue with WPML I tried what you said but unfortunately nothing changed. When I update the translation in the string stranslation window and I refresh the shop page I see my new content, but after a few minutes it goes back to the english version all the time.
https://my.pcloud.com/publink/show?code=XZJVc07Z9koKkQVEniQNcSqmPOKBbLo5OgBk

– unfortunately, I can’t recreate the problem and it always shows correctly http://prntscr.com/he9ui7. Please try to check it in different browsers, also don’t forget to clear cache.

I notice in the field this chop of code appears all the time immediately after the string:

Image already added

I noticed this in other templates I was working with in the last 3 months, do you have any idea about what it might be? something related to the latest WordPress updates?

– please describe this problem with details in new topic with screenshots.
Thanks in advance!

Another issue is what I mentioned so far it is the list view of my items: https://my.pcloud.com/publink/show?code=XZSVc07ZcJAQYU5SjHXB2exsn3jdjjhGzJr7

– you need to check changes that you made in the child theme because with parent theme it works fine https://prnt.sc/he9zcx

Regards

#178517 Copied

AmbasciatoreGusto

Participant

November 23, 2017 at 19:01

Hi, I can open separate topics if you want, but when i do so clicking on the Sumbit new topic button I get “Sorry, this key is already in the database. Registered for email ******cofior@hotmail.it”.

The strange thing is that I am logged in (right side of the screen), so it shouldn’t ask anything. https://my.pcloud.com/publink/show?code=XZf5o07ZKqjnDsFQGEYY1qOh6TY3H7u8L5WX

Thanks

#178540 Copied

Rose Tyler

Support staff

November 24, 2017 at 08:30

Hello,

Please try to submit topic here – https://www.8theme.com/forums/legenda-support-forum/

Regards

#178555 Copied

AmbasciatoreGusto

Participant

November 24, 2017 at 16:53

Regarding the list view you are right, if I activate the parent template it works correctly so it must be something wrong in my child-theme.

#178661 Copied

Rose Tyler

Support staff

November 24, 2017 at 16:58

Feel free to ask if you need any other help.
Have a good weekend.

Regards

#178662 Copied
Tagged: single product pages, templates, theme, woocommerce, wordpress
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