Single product pages are not showing as supposed in the theme

I forgot to mention I tried to enable parent theme and got the same result.

Hi,
the WC version is 3.2.4
I provided access to the admin in the private content.

Ok, let me follow the process you suggested above. I will come back to you tomorrow confirming if everything it is right and clear to me or if I still expreience any problem with the template.
Thanks for your prompt reply

Hi,

I could solve the issue with WPML and translated the copy at the top of the shop, thanks for the instruction.

I updated the theme and now problems I mentioned to you it looks like they are solved ( for instance http://www.ambasciatoregusto.com/prodotto/nduja-piccante-calabrese/), but all my layout is broken and I need to solve a huge amount of issues. TI wanted to start fix them, but when I click on the 8Theme Options I get a message “You are not allowed to access this page”, I am basically locked out of that area.

As I mentioned a webmaster did the website for the client before me, she bought the template long time ago and had her purchase code that was not disclosed to the client nor to me, so in order to provide support and solve all the client’s requests I was forced to buy again the template now at Envato.

Is this causing the issue? Please let me know if this can be solved as I am skrewed with the client in that case.

Fede

Problem solved.
Now I have other 2 issues.

1) If I add the translations for a certain string in WPML translations show up for the next 10 minutes, each language division has his own and everything seems fine.

After 10 minutes if I jump back to the page only the EN one it is showing, all others are gone.

2) the other issue it is related to woocommerce as the quantity field seems it is broken, something it is wrong with it and no additional css rules written by me or the previous webmaster are clashing with it. An example: http://www.ambasciatoregusto.com/prodotto/olio-extra-vergine-doliva-bio/

Hi, yes problem 2 looks like it’s solved.

Regarding the issue with WPML I tried what you said but unfortunately nothing changed. When I update the translation in the string stranslation window and I refresh the shop page I see my new content, but after a few minutes it goes back to the english version all the time.
https://my.pcloud.com/publink/show?code=XZJVc07Z9koKkQVEniQNcSqmPOKBbLo5OgBk

I notice in the field this chop of code appears all the time immediately after the string:

<div class="pcl_tooltip_box" style="display: none;">Image already added
<div class="arrow border"> </div>
<div class="arrow"> </div>
</div>
<div class="pcl_global_mask"> </div>

I noticed this in other templates I was working with in the last 3 months, do you have any idea about what it might be? something related to the latest WordPress updates?

Another issue is what I mentioned so far it is the list view of my items: https://my.pcloud.com/publink/show?code=XZSVc07ZcJAQYU5SjHXB2exsn3jdjjhGzJr7

It should be like in the demo: https://my.pcloud.com/publink/show?code=XZfVc07ZREFRADu7Y9BRDSSGSjMJ7b6SGuJV but it is not. Layout it is broken, info are missing and a dot is appearing before each list item.

Fede

Hi, I can open separate topics if you want, but when i do so clicking on the Sumbit new topic button I get “Sorry, this key is already in the database. Registered for email ******cofior@hotmail.it”.

The strange thing is that I am logged in (right side of the screen), so it shouldn’t ask anything. https://my.pcloud.com/publink/show?code=XZf5o07ZKqjnDsFQGEYY1qOh6TY3H7u8L5WX

Thanks

Regarding the list view you are right, if I activate the parent template it works correctly so it must be something wrong in my child-theme.