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Single product price cannot be displayed

This topic has 7 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

chienyi

Participant

May 15, 2024 at 20:46

I have the price displayed in the editor, but the price cannot be displayed on the non-editor web page. Please provide me with a solution.

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#395358 Copied Theme version: 9.3.10

6 Answers

Tony Rodriguez

Support staff

May 16, 2024 at 06:14

Hello, @chienyi,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively with the issue you are experiencing, could you kindly provide the URL of the page where the problem is occurring? Additionally, please share your site’s wp-admin access credentials in the private content area designated for secure information exchange.

Your cooperation will enable us to examine your settings closely and provide the necessary support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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chienyi

Participant

May 16, 2024 at 16:15

t

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Tony Rodriguez

Support staff

May 17, 2024 at 05:56

Hello, @chienyi,

Thank you for providing us with the WP-admin access.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. The problem was due to the selection of the “Hide Price” option for the price label display.

We have modified the product settings by selecting either “Before Price” or “After Price” and have published the changes. This adjustment has addressed the issue effectively.

For your reference, we have included images in the private content area of our correspondence.

We hope this resolution meets your satisfaction. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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chienyi

Participant

May 17, 2024 at 16:52

thank you

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Tony Rodriguez

Support staff

May 18, 2024 at 07:39

Hello, @chienyi,

Thank you for your response.

1/ The issue is because you are using 3rd party plugins on your site. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Bydefault, products handle by woocommerce plugin. Please read next article here: https://woocommerce.com/document/managing-products/

https://woocommerce.com/document/managing-products/add-product/

2/ Following our recent review of your website, we are pleased to inform you that we have not identified any issues. Both the single product layout and the overall site functionality appear to be correct in the editor mode as well as on the front-end.

For your reference, we have attached images that illustrate the current layout and functionality:
– [Image 1](https://imgur.com/rM9fHxw)
– [Image 2](https://imgur.com/VAv4RYS)

3/ We have identified a potential cache issue that may be affecting the performance of your website. To assist us in diagnosing this problem more accurately, we kindly request that you temporarily deactivate the cache plugin, cache mechanism, and CDN currently in use on your site. https://imgur.com/sOvDMzf

Please ensure that you access your site using a freshly opened browser after making these changes. This will help us determine if the issue persists without the influence of cached data.

If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.

#395723 Copied

Andrew Mitchell

Support staff

May 21, 2024 at 03:46

Dear chienyi,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Tagged: price display solutions, product price display issues, woocommerce product pricing, woocommerce single product, woocommerce template fixes, wordpress ecommerce errors, wordpress woocommerce templates
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