Single Product Sidebar / empty space issue

This topic has 10 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

  • Avatar: BWA2
    BWA2
    Participant
    January 12, 2018 at 09:27

    Hi there,

    First of all congratulations on your fantastic theme. I have used MANY themes and am very impressed with the quality and thoroughness of your theme.

    I do have two questions thou. It’s related to this page:
    http://food.bangkokwebagency.co.th/product/crew-sweatshirt/

    1. As you can see there is an empty white space next to the product image. How do I move the text up so that the empty white space is removed? Screenshot: https://snag.gy/rAC09Y.jpg
    2. Why is the product description / review under the sidebar? It should be next to the sidebar. Please, advise how to do so. Screenshot: https://snag.gy/tV0EZM.jpg

    Thank you.

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2018 at 09:41

    Hello,

    Thank you for purchasing our theme.
    1. Please delete this css code from Theme Options > Styling > Custom css https://prnt.sc/hzctyu
    2. Copy content-single-product.php file into child theme and make the following changes http://prntscr.com/hy20dj
    Let us know if you need any further assistance.

    Regards

    Avatar: BWA2
    BWA2
    Participant
    January 12, 2018 at 10:01

    Thank you for your fast reply.

    1. This is now fixed.

    2. I copied the content-single-product.php from parent theme to childtheme/woocommerce/ and made the changes you suggested (which make complete sense) but it has no effect: http://food.bangkokwebagency.co.th/product/crew-sweatshirt/ I’m not using any cache at the moment.

    Any idea why it wouldn’t take the change?

    Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2018 at 10:19

    Hello,

    1. Please clear cache and check one more time http://prntscr.com/hzdb5p
    2. The child theme activated on your site?
    If yes, please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: BWA2
    BWA2
    Participant
    January 12, 2018 at 10:51

    Hi,
    Thanks for your reply.
    1. Was working fine already. It’s fixed. Thank you! 🙂
    2. Yes, we are using child theme. I have submitted the login details.
    Thank you.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2018 at 11:01

    Hello,

    You’re welcome!
    FTP directory is empty http://prntscr.com/hzdvg9 please check.

    Regards

    Avatar: BWA2
    BWA2
    Participant
    January 12, 2018 at 14:22

    Hi, apologies for this.

    I have now been able to fix it. Put it in the wrong child theme folder before. Now it loads fine:
    http://food.bangkokwebagency.co.th/product/crew-sweatshirt/

    Thanks a lot for your help! Incredible support!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2018 at 14:32

    I’m glad that you sorted out.
    If you love XStore and have something nice to say don’t hesitate to tell about this 🙂 We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: BWA2
    BWA2
    Participant
    January 13, 2018 at 05:54

    Done! Tried to leave a 6* review but that wasn’t an option 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2018 at 08:14

    Hello,

    Thank you very much for such good thoughts! We deeply appreciate it!
    Have a good day! 🙂

    Regards

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