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Single Product Sidebar / empty space issue

This topic has 10 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

BWA2

Participant

January 12, 2018 at 09:27

Hi there,

First of all congratulations on your fantastic theme. I have used MANY themes and am very impressed with the quality and thoroughness of your theme.

I do have two questions thou. It’s related to this page:
http://food.bangkokwebagency.co.th/product/crew-sweatshirt/

1. As you can see there is an empty white space next to the product image. How do I move the text up so that the empty white space is removed? Screenshot: https://snag.gy/rAC09Y.jpg
2. Why is the product description / review under the sidebar? It should be next to the sidebar. Please, advise how to do so. Screenshot: https://snag.gy/tV0EZM.jpg

Thank you.

#181690 Copied Theme version: 1.0 WooCommerce version: 3.2.6

9 Answers

Rose Tyler

Support staff

January 12, 2018 at 09:41

Hello,

Thank you for purchasing our theme.
1. Please delete this css code from Theme Options > Styling > Custom css https://prnt.sc/hzctyu
2. Copy content-single-product.php file into child theme and make the following changes http://prntscr.com/hy20dj
Let us know if you need any further assistance.

Regards

#181693 Copied

BWA2

Participant

January 12, 2018 at 10:01

Thank you for your fast reply.

1. This is now fixed.

2. I copied the content-single-product.php from parent theme to childtheme/woocommerce/ and made the changes you suggested (which make complete sense) but it has no effect: http://food.bangkokwebagency.co.th/product/crew-sweatshirt/ I’m not using any cache at the moment.

Any idea why it wouldn’t take the change?

Thank you.

#181695 Copied

Rose Tyler

Support staff

January 12, 2018 at 10:19

Hello,

1. Please clear cache and check one more time http://prntscr.com/hzdb5p
2. The child theme activated on your site?
If yes, please provide temporary wp-admin and FTP access in Private Content.

Regards

#181698 Copied

BWA2

Participant

January 12, 2018 at 10:51

Hi,
Thanks for your reply.
1. Was working fine already. It’s fixed. Thank you! 🙂
2. Yes, we are using child theme. I have submitted the login details.
Thank you.

Please, contact administrator
for this information.

#181701 Copied

Rose Tyler

Support staff

January 12, 2018 at 11:01

Hello,

You’re welcome!
FTP directory is empty http://prntscr.com/hzdvg9 please check.

Regards

#181705 Copied

BWA2

Participant

January 12, 2018 at 14:22

Hi, apologies for this.

I have now been able to fix it. Put it in the wrong child theme folder before. Now it loads fine:
http://food.bangkokwebagency.co.th/product/crew-sweatshirt/

Thanks a lot for your help! Incredible support!

#181740 Copied

Rose Tyler

Support staff

January 12, 2018 at 14:32

I’m glad that you sorted out.
If you love XStore and have something nice to say don’t hesitate to tell about this 🙂 We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#181742 Copied

BWA2

Participant

January 13, 2018 at 05:54

Done! Tried to leave a 6* review but that wasn’t an option 🙂

#181773 Copied

Rose Tyler

Support staff

January 15, 2018 at 08:14

Hello,

Thank you very much for such good thoughts! We deeply appreciate it!
Have a good day! 🙂

Regards

#181820 Copied
Tagged: empty space, sidebar, single product, templates, woocommerce, wordpress
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