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Single Product view – page arrangement is in wrong order

This topic has 9 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Andymy

Participant

January 23, 2023 at 08:44

Hello.
I hope I can explain this clearly.

1. I have updated theme, the theme plug-in.
2. I have cleared caches
3. I have edited an older product ( just added more pictures to it)

What has happened after this:

On desktop the layout of the single product view has now changed. for the edited product the header is coming over the pictures, instead of the older products where the header is above the pictures:
1. Link before: https://andymydesigns.com/shop/turn-back-time/?preview=true
2. Link after: https://andymydesigns.com/shop/jin-blue/

on mobile same thing happens, but there is no overlay, but the order is reversed

Please help.
Thank you
Andrei

#344707 Copied Theme version: 9.0.2 WooCommerce version: 6.1.1

8 Answers

Tony Rodriguez

Support staff

January 23, 2023 at 09:22

Hello, @Andymy,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to further investigate the issue and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#344713 Copied

Andymy

Participant

January 23, 2023 at 09:43

Thank you

Please contact administrator
for this information.

#344715 Copied

Rose Tyler

Support staff

January 24, 2023 at 12:42

Hello, Andymy,

Please provide us with FTP access, so we can check the situation more deeply.

To provide FTP access, please contact your hosting provider for assistance.

We look forward to helping you resolve this issue.

Best Regards,
8Themes Team

#344860 Copied

Andymy

Participant

January 27, 2023 at 20:33

Hello,

I thought I had already sent a reply to this, but now that I checked the replies… I was waiting for nothing… apologies

Please contact administrator
for this information.

#345265 Copied

Rose Tyler

Support staff

January 29, 2023 at 10:23

Hello, Andymy

Thank you for FTP access.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#345322 Copied

Rose Tyler

Support staff

January 30, 2023 at 09:37

Hello,

Please clear cache and check now.

Kind Regards,
8theme team

#345399 Copied

Andymy

Participant

January 30, 2023 at 09:48

Hello,

It’s Perfect. Thank you very much. I have to ask where or what was the problem, and can something like this happen in the future updates??

Thank you

Andymy

#345400 Copied

Rose Tyler

Support staff

January 30, 2023 at 11:02

Hello,

You’re welcome!

Changes were done via child theme, so all should be fine after the next parent theme update.

Kind Regards,
8theme team

#345406 Copied
Tagged: page arrangement, seo friendly, single product view, themes, woocommerce, wordpress, wrong order
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Single Product view – page arrangement is in wrong order

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