Single Produkt customizer Product Page second variante not reachable

This topic has 4 replies, 2 voices, and was last updated 18 hours, 56 minutes ago ago by Rose Tyler

  • Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    January 13, 2025 at 14:39

    Hello everyone,

    I need your help, there is an error in the product customzier.
    I have two different product pages and have always been able to edit them. I wanted to customize something today, but I can’t get to it… when I click on edit – the block page is strangely loaded and the edit mode is not available.

    Second: Also, strangely enough, the code on the on “ custom html 4” ( [gzd_product_delivery_time] ) is no longer displayed but on the other product page, but it is.

    hmmmmmm…….
    i need your help

    Oliver

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    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 15:13

    Hello, Oliver Theiß,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best regards,
    8Theme’s Team

    Avatar: Oliver_Theis
    Oliver Theiß
    Participant
    January 13, 2025 at 15:59

    hello Rose,

    awww yes I have to check that tomorrow, I can’t do it today.
    I’ll get back to you tomorrow if I have any questions

    thanks for your quick response

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 16:20

    Hello, Oliver Theiß,

    We hope this message finds you well.

    Please take your time, and thank you in advance for your kind cooperation.

    Best regards,
    8Theme’s Team

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