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Site crashed after installing latest update Xstore

This topic has 4 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

Divites

Participant

February 19, 2018 at 12:26

Hi,

I have updated my clients website to the latest version of your theme today. Unfortunately, the site is not working anymore. I can only see the menu and the revolution slider. All other elements like category pages or regular pages are not shown. I haven’t updated WooCommerce as I am using a few

I have deactivated all plugins but without any result.

Could you please help as it’s quite urgent!

Thx for your prompt reply.

Regards,

Joha

Please, contact administrator
for this information.

#185476 Copied Theme version: 4.19 WooCommerce version: 3.2.6

3 Answers

Olga Barlow

Support staff

February 19, 2018 at 12:49

Hello,

If you want to use theme version 4.18 or higher you need to update WooCommerce plugin to version 3.3.1, because 4.18 update was the major update and requires WC 3.3.1.
So, either downgrade theme version or update WooCommerce plugin.

Regards

#185480 Copied

Divites

Participant

February 19, 2018 at 12:53

Hi Olga,

Thx for your prompt reply. I will try to update WC and see what happens.

Regards,

Johan

#185481 Copied

Olga Barlow

Support staff

February 19, 2018 at 16:09

Ok, sure. Feel free to contact me if you need any help.

Regards

#185524 Copied
Tagged: crashed, install, latest, site, themes, update, woocommerce, wordpress, xstore
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