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Site crashed after last update - by Nelson Bento

This topic has 6 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: Nelson_Bento
    Nelson Bento
    Participant
    July 21, 2021 at 13:27

    After update to V8 I get the following error

    Warning: require(/home/xxx/xxxx.pt/wp-content/themes/xstore/inc/default-options.php): failed to open stream: No such file or directory in /home/xxxx/xxxx.pt/wp-content/themes/studio/functions.php on line 230

    Fatal error: require(): Failed opening required ‘/home/xxx/xxx.pt/wp-content/themes/xstore/inc/default-options.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/xxx/xxx.pt/wp-content/themes/studio/functions.php on line 230

    Checking line 230 in functions.php I see the following line of code:
    require trailingslashit( get_template_directory() ) . 'inc/default-options.php';
    Looked inside inc directory the file is there.

    Any ideas what happened?

    #295191 Copied Theme version: 8
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 21, 2021 at 14:51

    Hello,

    wp-content/themes/studio/ – is it your child theme? What files/folders did you copy to your child theme? Did you copy framework or theme folders to child theme?
    Could you, please, provide us with WP Dashboards and FTP access?

    Regards

    #295222 Copied
    Avatar: Nelson_Bento
    Nelson Bento
    Participant
    July 21, 2021 at 15:15

    The only thing I did was.. go to plugins updated xstore core file, went to presentation and updated xstore theme. Nothing else.
    Cant give you access to wp admin sicne I cant access it myself
    Also yes studio is my child theme
    access in private area

    Please contact administrator
    for this information.
    #295238 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 21, 2021 at 20:01

    Hello,

    I don’t see in the studio theme style.css that this is your child theme. It looks like a separate theme. So, do you use XStore or Studio theme?
    Besides, there is no fatal error on your site anymore as I can see.

    Regards

    #295312 Copied
    Avatar: Nelson_Bento
    Nelson Bento
    Participant
    July 21, 2021 at 20:47

    I have xstore, and when installing I named studio as my child theme.

    Theres no fatal error because I decided to upload the files again, but if U notice there is a mix on the header theme. I will resisntall wordpress and theme.

    #295320 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 22, 2021 at 12:52

    Hello,

    I suppose you mixed themes and it caused the issue. Install XStore theme and XStore child theme correctly https://www.youtube.com/watch?v=4n1re0jKorc&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=1

    Regards

    #295414 Copied
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