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Site crashed after update of theme and elementor

This topic has 3 replies, 2 voices, and was last updated 1 years, 1 months ago ago by marquand

marquand

Participant

October 30, 2023 at 10:19

Hi there,

The site is showing an error after updating both the theme and elementor. I have added the error message in the private content area.

Can you help as soon as you can please as the site was live.

Thanks,

Please, contact administrator
for this information.

#371986 Copied Theme version: 9.1.12

2 Answers

Tony Rodriguez

Support staff

October 30, 2023 at 11:41

Hello, @marquand,

Thank you for using our theme and for contacting us.

1) We kindly request you to ensure that your WordPress, WooCommerce, XStore theme, and core plugin are updated to their most recent versions. https://xstore.8theme.com/update-history/

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) If the problem still persists, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

In addition, please provide your site’s WP Admin URL and credentials and FTP access in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#371991 Copied

marquand

Participant

October 30, 2023 at 13:11

Hi there,

Please find the logins on the private content area. I only added one plugin since and had have deactivated it.

Update: I didn’t see the patches and have since applied them.

The site is now working again.

Thanks for your help.

#372008 Copied
Tagged: elementor update crash, site crash solutions, theme update problems, update theme issues, woocommerce wordpress themes, wordpress recovery
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Site crashed after update of theme and elementor

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