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Site crashing after publishing product - by Sejkan

This topic has 2 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Muhammad Zaki

Sejkan

Participant

February 24, 2021 at 16:12

Hi Dear,
I installed and costumize you theme, Im very satisfied. But I have some strange problem after that, everytime I publish some product, my site is going crash.

Could you please investigate it.

Please, contact administrator
for this information.

#276275 Copied Theme version: 7.2.5 WooCommerce version: 5.0

1 Answer

Muhammad Zaki

Support staff

February 24, 2021 at 20:04

Hello!

Thanks for getting in touch with us. My name is Muhammad.

Please perform each item below to see if it fixes your issue, be sure to clear your browser cache and empty the plugin cache if you are using a cache plugin.

1-Deactivate all plugins that were not included with our theme
2-Remove all custom CSS and check any other customizations that have been performed
3-If using child theme, please use default parent theme to see if that fixes it.
4-Make sure to clear plugin and browser cache after each step.

In the case the issue is still present, please then provide us with your WP and FTP login information in a so we can check this out for you first hand.

Thank you

#276352 Copied
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