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Site doesn't look like preview, images missing and not well arranged

This topic has 21 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

peterabiola30

Participant

November 20, 2020 at 14:26

Site doesn’t look like preview, images missing and not well arranged

#260524 Copied Theme version: 7.1.2

20 Answers

Rose Tyler

Support staff

November 20, 2020 at 14:49

Hello,

Please provide URL of your site and temporary wp-admin access, so we can take a closer look.

Regards

#260526 Copied

peterabiola30

Participant

November 20, 2020 at 17:23

It’s fine now, had to delete the site and start afresh.. Thank you

#260553 Copied

Rose Tyler

Support staff

November 20, 2020 at 17:56

Let us know if you need any other assistance.
Have a nice day

Regards

#260561 Copied

Pedro Monteiro

Participant

January 23, 2023 at 12:32

I have the same problem:

Please contact administrator
for this information.

#344730 Copied

Tony Rodriguez

Support staff

January 23, 2023 at 13:15

Hello, @Pedro Monteiro,

I have just checked your site and it appears to be functioning correctly, as evidenced by the screenshots provided at the following link: https://postimg.cc/N5yxv9FB. It is likely a caching issue on your end.

Best Regards,
8Theme’s Team

#344732 Copied

Pedro Monteiro

Participant

January 23, 2023 at 13:17

I bought this theme:

XStore – Multipurpose WooCommerce Theme

And it doens’t look like it.

I can activate the theme so you can look at that

#344733 Copied

Tony Rodriguez

Support staff

January 23, 2023 at 14:02

Hello, @Pedro Monteiro,

Are you having difficulty activating the theme? If so, please provide the WordPress Admin URL and credentials, as well as the theme purchase code, in the private content area of this topic. I will then be able to review the issue on your site and activate the theme.

Best Regards,
8Theme’s Team

#344743 Copied

Pedro Monteiro

Participant

January 23, 2023 at 15:25

Private

Please contact administrator
for this information.

#344753 Copied

Pedro Monteiro

Participant

January 23, 2023 at 18:37

Update

#344767 Copied

Pedro Monteiro

Participant

January 23, 2023 at 20:02

Have you found any solution?

#344770 Copied

Tony Rodriguez

Support staff

January 24, 2023 at 06:09

Hello, @Pedro Monteiro,

We attempted to log in to your site and encountered the error shown in the link provided (https://postimg.cc/c6jKQtJn). Could you please provide us with the URL and login details for your site’s cPanel, as well as the path to the folder, in the private content area of this topic? This will allow us to further investigate the issue and provide assistance.

Thank you,

Best Regards,
8Themes Team

#344798 Copied

Pedro Monteiro

Participant

January 24, 2023 at 09:28

I have change to Admin

Please contact administrator
for this information.

#344836 Copied

Tony Rodriguez

Support staff

January 24, 2023 at 09:47

Hello, Pedro Monteiro,

Thank you for providing the Admin Login details. Upon inspection of your site, I have noticed that there are 57 plugins activated and the “Medilazar” theme is activated as well.

If activating the Xstore theme is causing your site to crash, it is likely due to a conflict with a third-party plugin. Before activating the Xstore theme, I suggest deactivating all third-party plugins on your site and attempting again. If this resolves the issue, you can then reactivate the plugins one by one to identify which one is causing the conflict.

Alternatively, you can leave all third-party plugins deactivated and grant me permission to debug your site, which includes deactivating all third-party plugins and on-site customization. This will allow me to further investigate the issue.

Please note that it is recommended to take a complete backup of your site before deactivating any plugins to avoid any inconvenience.

Best Regards,
8Theme’s Team

#344842 Copied

Pedro Monteiro

Participant

January 24, 2023 at 10:16

I already did the backup. Please go fwd.

I’ll uninstall the other version after I customize your theme

#344849 Copied

Pedro Monteiro

Participant

January 24, 2023 at 13:48

Do you need cpanel access?

Please contact administrator
for this information.

#344877 Copied

Tony Rodriguez

Support staff

January 24, 2023 at 17:15

Hello Pedro Monteiro,

We have deactivated all third-party plugins on your site, activated the theme and theme core, and required plugins. It is now working perfectly. Please clear your cache and then reactivate the third-party plugins one by one to identify which one is causing the issue.

Best Regards,
8Theme’s Team

#344927 Copied

Pedro Monteiro

Participant

January 24, 2023 at 19:01

The website don’t look nothing like the theme I bought!!!!

You need to fix this asap

#344959 Copied

Pedro Monteiro

Participant

January 24, 2023 at 19:07

I have fix the theme, but I can’t see the products.

I am getting this:

mvx_vendorslist orderby=”registered” order=”ASC”]

#344961 Copied

Pedro Monteiro

Participant

January 24, 2023 at 22:55

I fix it. tks

#344968 Copied

Tony Rodriguez

Support staff

January 25, 2023 at 05:53

Hello Pedro Monteiro,

We are glad to hear that your issue has been resolved. Do you require any further assistance from us, or should we close this topic? If you have any other issues, please feel free to create a new topic and we will be happy to help.

Thank you for your understanding and for reaching out to us.
Have a great day.

Best Regards,
8Themes Team

#344987 Copied
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