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Site down due to xstore core – Need urgent help

This topic has 3 replies, 1 voice, and was last updated 14 minutes ago ago by Abdul Moiz

Abdul Moiz

Participant

January 20, 2025 at 19:20

Our site suddenly down and showing error please check familycare.pk.

we received following email:

Howdy!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, XStore Core.

First, visit your website (https://familycare.pk/) and check for any visible issues. Next, visit the page where the error was caught (https://familycare.pk/wp-admin/edit-tags.php?taxonomy=product_cat&post_type=product) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://familycare.pk/wp-login.php?action=enter_recovery_mode&rm_token=eIojeoeY2WRtt1L1JvpgMS&rm_key=VfT5SDCnUxMpItJoQ7u6im

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.7.1
Active theme: Xstore child (version 1.0)
Current plugin: XStore Core (version 5.4.6)
PHP version 8.2.24

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 16 of the file /home/u740646658/domains/familycare.pk/public_html/wp-content/plugins/et-core-plugin/packages/xstore-waitlist/emails/class-customer-notify-new-request.php. Error message: Access level to XStoreCore\Modules\WooCommerce\XStore_Waitlist_Customer_Notify_New_Request::$placeholders must be public (as in class WC_Email)

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2 Answers

Abdul Moiz

Participant

January 20, 2025 at 19:24

also note these 2 plugins were updated just 5 min before this error happened. Please advise

These plugins are now up to date:
– Elementor (from version 3.26.5 to 3.27.0) : https://wordpress.org/plugins/elementor/
– WooCommerce (from version 9.5.2 to 9.6.0) : https://wordpress.org/plugins/woocommerce/

#431373 Copied

Abdul Moiz

Participant

January 20, 2025 at 20:13

Now no action required from your side. just advice required.

So, I have just undone both plugin to previous versions before update and it started working. Issue was that xstore core was disabled in plugins when I tried to log in using recovery mood.

We didn’t have enough time to wait for your response and had to revert these plugins because its a live website.

But Please check once our setup as I shared credentials so recommend what needs to be done before these woocommerce and elementor upgrade next time but don’t do anything and I also disabled their auto updates.

thanks.

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