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Site is not loading - by Tobio - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

Tobio

Participant

November 30, 2015 at 00:04

Hello,

I have a Shop running with 15.000 products.
After uploading the products, my page is not showing anything anymore.

When using the standard theme, I can acsess the page.

Please, contact administrator
for this information.

#101859 Copied Theme version: 2.3 WooCommerce version: 4.3.1

9 Answers

Stan Russell

Participant

November 30, 2015 at 09:51

Hello Tobio,

please ask your host provider to increase PHP ‘memory_limit’ value to 256M.

Regards,
Stan Russell.

#101896 Copied

Tobio

Participant

November 30, 2015 at 15:20

Hi,

I have increased the PHP ‘memory_limit’ to 256 but the site is still not loading.

#101959 Copied

Stan Russell

Participant

November 30, 2015 at 17:47

Hello Tobio,

please provide us with FTP credentials for your site in private content. We will try to find what is causing problems.

Regards,
Stan Russell.

#101989 Copied

Tobio

Participant

November 30, 2015 at 18:16

Ok,
see attached the ftp credentials

Please, contact administrator
for this information.

#101994 Copied

Eva Kemp

Support staff

November 30, 2015 at 20:31

Hello,

I’ve set memory_limit value in your php.ini file. Please check your site now and clear browser cache before.

Regards,
Eva Kemp.

#102023 Copied

Tobio

Participant

November 30, 2015 at 20:52

Hello,

okay the site is working, but the product pages are not working.
When clicking on a product I get an 404 error. All the prodcuts are there in the backend.

Thanks
Tobi

#102034 Copied

Eva Kemp

Support staff

November 30, 2015 at 20:57

Hello,

I’ve resaved Permalinks settings. Please check product pages now.

Regards,
Eva Kemp.

#102037 Copied

Tobio

Participant

November 30, 2015 at 21:00

Hi 8theme!

I have to say THANK YOU VERY MUCH! Great Support!
You helped me a lot!!!!

PS: Can you please tell me how you did resaving my permalinks?
Where is the option in Worpdress?

THANKS A LOT!

#102039 Copied

Eva Kemp

Support staff

November 30, 2015 at 21:11

Hello,

You’re welcome.

The option is located in wp-admin panel > Settings > Permalinks, I just clicked “Save” button.

Regards,
Eva Kemp.

#102045 Copied
Tagged: loading, site, themes, woocommerce, wordpress
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