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Site is nothing like the demo site after import

This topic has 19 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Tony Rodriguez

nasheet997

Participant

November 23, 2022 at 15:28

the problem is probably that the website is not fresh
and i just imported the demo i chose
and now nothing is loading

i think it has something to do with
Max input vars:
it is currently at 1000
and i tried a lot of thing without being able to change it

#339379 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

18 Answers

Rose Tyler

Support staff

November 23, 2022 at 16:15

Hello,

Thank you so much for purchasing our theme and contacting our support center.

We can’t check your site, unfortunately.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ Contact your hosting provider to increase mentioned values for your site.

Was XStore Core plugin activated successfully? Also, make sure that all 3rd party plugins are disabled before the import. Demo content can be imported incorrectly in case a lot of 3rd party plugins were activated on the site before the import.
It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
We will help you with the import. Please provide URL of your site that works, and URL of the desired demo version. Also, we need to know temporary wp-admin and FTP access.

Regards

#339390 Copied

nasheet997

Participant

November 23, 2022 at 16:34

i typed the required details in the private area

Please contact administrator
for this information.

#339396 Copied

Rose Tyler

Support staff

November 23, 2022 at 16:54

Thanks for the reply, but your site is unavailable for us. Is there a restriction by IP or something else?

Regards

#339400 Copied

nasheet997

Participant

November 23, 2022 at 16:55

if there is a restriction
how would i be able to remove it ?

#339403 Copied

nasheet997

Participant

November 23, 2022 at 17:21

the host was expired today
that might be the cause.
i will reply with news if it gets renewed

#339406 Copied

nasheet997

Participant

November 23, 2022 at 20:22

can you try accessing the website now using the credentials provided above .

it should work now that the host have been renewed

#339418 Copied

Tony Rodriguez

Support staff

November 24, 2022 at 06:54

Hello, @nasheet997,

Thanks for the access. I have checked your issue and found that the demo is not imported successfully on your site, and causes unexpected issues on the complete site.

Now, You are using the latest version of the theme and its core plugin but also, there are a lot of third-party plugins installed and activated on your site. In order to avoid any unexpected issues and import the desired demo you want, first please reset your complete site then activate the theme and it’s necessary plugins only then try to import the demo and you will never face any issues. Importing demos multiple times on the same site will cause these kinds of issues. I hope it makes sense to you. If you want us to import the demo to your site. Please allow us to debug your site and reset it, all the existing content will be lost and the demo content will be uploaded successfully on your site after that you can start working on your site as per your need.

Regards 8Themes Team.

#339444 Copied

nasheet997

Participant

November 24, 2022 at 07:25

Can you rest everything except the products, pages, and blogs and be able to install the theme ? Or do i have to sacrifice everything

Unless there is a way to backup what i mentioned.

#339446 Copied

Tony Rodriguez

Support staff

November 24, 2022 at 07:46

Hello, @nasheet997,

Unfortunately no, you have to completely reset the WordPress and start on a fresh new WordPress. Because it will duplicate the content on your site and the database will have some unexpected issues as well, so to avoid future unexpected issues, you have to sacrifice for now.

Thanks for your understanding.

Regards 8Themes Team.

#339449 Copied

nasheet997

Participant

November 24, 2022 at 07:54

Then i will try to manually save the blogs and pages and after i’m finished i will give you the green light to reset everything and install the new theme.

Thank you again for the fast response.
You should know how happy i am with your service so far and i would recommend you to everyone.

#339452 Copied

Tony Rodriguez

Support staff

November 24, 2022 at 08:15

Hello, @nasheet997,

Thanks for your love…

And Sure, take your time. I am always here to help you 🙂

Regards 8Themes Team.

#339458 Copied

nasheet997

Participant

November 24, 2022 at 12:34

a sub domain with a fresh wordpress have been installed.
example: shop.arganfriends.com

#339483 Copied

nasheet997

Participant

November 24, 2022 at 17:16

a sub.domain have been made with a newly installed wordpress

in the private area the wp user info will be provided

Please contact administrator
for this information.

#339547 Copied

Tony Rodriguez

Support staff

November 25, 2022 at 05:40

Hello, @nasheet997,

When trying to access your site: https://shop.arganfriends.com/wp-admin it redirects me to this page: https://arganfriends.com/shop/wp-admin Please watch the video under the private content area.

So it is not working for me, please check it again carefully and then share the correct/working and not redirected Logins with me in the private content area of this topic and let me know which demo you want me to import on your fresh new WP and with which page builder (WP Bakery OR Elementor), so that I will import the demo for you on your site.

Regards 8Themes Team.

Please contact administrator
for this information.

#339582 Copied

nasheet997

Participant

November 25, 2022 at 06:50

i had the host service create the sub]domain for me and i guess it ended up being https://arganfriends.com/shop/wp-login.php and it does currently have a new fresh wordpress.

Please contact administrator
for this information.

#339588 Copied

Tony Rodriguez

Support staff

November 25, 2022 at 08:37

Hello, @nasheet997,

Ok, when tried to Login finds the content and demo on the site already: https://postimg.cc/YGVvRYDF is this the correct site? Should I reset it and Import the demo on it?

Regards 8Themes Team.

#339598 Copied

nasheet997

Participant

November 25, 2022 at 09:07

Yes you can start with reseting the aite and importing.

#339601 Copied

Tony Rodriguez

Support staff

November 25, 2022 at 09:21

Hello, @nasheet997,

I have imported the demo on your site. Please check back to your site after clearing the browser cache. See the image for a better reference under the private content area.

Regards 8Themes Team.

Please contact administrator
for this information.

#339603 Copied
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Site is nothing like the demo site after import

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