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Site Issues – Site Crashing & Shopping Page with Large Gaps

This topic has 2 replies, 2 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

openlenses

Participant

February 12, 2015 at 11:32

Hi,

I am having technical issues with my site only when the Royal Theme is active.

For the most part the site loads fast enough, but every so often it will just crash, whether Im doing a lot of work to the site, or just jumping on in the morning. I can’t seem to figure out a pattern or how to replicate it on command, but it happens often, and too much for my business to succeed if it continues. Please help me with this.

The second issue is when you go to the shop page, you will notice when the items are sorted by certain settings a large gap appears in the middle on some pages, its not always the same or on the first page. Click around and you will surely see it.

Both of the problems stop when i switch over to a different theme. Please help me fix this as i love the royal theme look and features.

Thanks,
Jon

#41518 Copied

1 Answer

Eva Kemp

Support staff

February 12, 2015 at 12:03

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#41527 Copied
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